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Quality Technology Services, LLC

Senior GRC IRM Platform Administrator

Quality Technology Services, LLC, Suwanee, Georgia, United States, 30174


Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

The Senior GRC IRM Platform Administrator will lead, plan, and ensure all Information Security Governance, Risk and Compliance system initiatives are sustained, including GRC, Vulnerability Response, Business Continuity and Integrated Risk Management. This role will serve as the key technical resource contributing to the configuration, development, day-to-day support, and maintenance of the ServiceNow implementation supporting the QTS GRC program, including continued system enhancements, and daily operational health check requirements. This role will also be expected to have a deep understanding of the ServiceNow platform and the configurations/system customizations capabilities. The Senior GRC IRM Platform Administrator is responsible for supporting GRC process activities and providing instructions to ensure the activities are properly documented. This role will also follow recognized ITIL best practices and facilitate cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards, and participate in performance improvement initiatives.

RESPONSIBILITIES, other duties may be assigned

Manage the day-to-day operations of the ServiceNow GRC platform, to includes System Configuration and Maintenance; User Support and Training; Data Management and Integration; System Enhancements and Upgrades; and Security and Compliance

Perform regular maintenance, updates, and participate in upgrades to the Integrated Risk Management application

Monitor platform performance and ensure optimal functionality

Plan and assist with configuring and customizing the ServiceNow GRC modules to meet operational business requirements

Develop and implement workflows, reports, and dashboards to support the QTS GRC program.

Assist and own integrating ServiceNow GRC/IRM with other systems and tools

Provide technical support to users, troubleshoot issues, to ensure resolution is achieved

Conduct training sessions and create user documentation to enhance user proficiency

Assist users in understanding and utilizing the platform effectively

Support the development and implementation of the GRC policies, procedures and frameworks

Collaborate with stakeholders to identify and assess risk, controls, and compliance requirements

Ensure the platform aligns with industry standards and regulatory requirements

Identify opportunities for process improvements and automation within the GRC platform

Remain updated on the latest trends and best practices in GRC and ServiceNow technologies

Recommend and implement enhancements to improve the platforms efficiency and effectiveness

Support regular system maintenance tasks, including software updates, patches, and perform tuning

BASIC QUALIFICATIONS

Bachelor's degree in computer science, Information Technology, or related field

Minimum 10 years' experience as a ServiceNow Administrator, with at least 4 years focused on GRC and IRM modules

Proven experience in configuring and customizing GRC software platforms such as, RSA Archer and MetricStream, with focus on ServiceNow GRC/Integrated Risk Management (IRM)

Deep understanding of information cybersecurity and risk framework standards

Strong technical skills, including proficiency in database management, SQL queries, and scripting languages

Knowledge of risks related to IT application development and infrastructure maintenance, IT security, business continuity and disaster recovery, emerging technology platforms (e.g., AI) and cloud services

Excellent problem-solving abilities, with the capacity to analyze complex issues and implement effective solutions

Excellent written and oral communication skills with experience writing policy and procedural documentation

Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization

Attention to detail and commitment to maintain the confidentiality and integrity of sensitive information

Experience with risk management methodologies, reporting tools, along with Microsoft software applications

Strong understanding of governance regulations, GDPR, PCI-DSS, as well as security frameworks, NIST, ISO, HITRUST, etc.

Relevant certifications in ServiceNow are a plus: Governance, Risk, and Compliance (GRC), Certified Implementation Specialist (CIS), Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Application Specialist (CAS) and Certified Master Architect (CMS)

PREFERRED QUALIFICATIONS

Master’s degree in related field

Knowledge of Managed Services Provider Industry

Strong understanding of various information and cybersecurity processes

Working knowledge of various compliance regulations and IT/security frameworks/standards (e.g. PCIDSS, HIPAA, FedRAMP, FFIEC, FINRA, ISO20000, ISO27000, ITILv3, NIST, SAS70).

KNOWLEDGE, SKILLS, AND ABILITIES

Experienced ServiceNow GRC/Integrated Risk Management Administrator

Strong knowledge in ServiceNow Security Operations Vulnerability Response, Security Incident Response (SIR), and Business Continuity Management

Strong understanding of GRC concepts, frameworks, and best practices

Proficiency in scripting languages such as JavaScript, HTML, CSS, and XML

Understanding of database queries using object-oriented API (application programming interfaces)

Excellent problem-solving and analytical skills

Ability and awareness to work through conflicts successfully and efficiently

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Certifications in ServiceNow Administration and GRC are highly desirable

SKILLS (FROM SKILLS LIBRARY)

Information Security

Risk Management

Analytical problem solving and planning

Willingness to continually learn

Attention to detail, to locate important risk and potential threats

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

Roth and Traditional 401(k) matching contributions with immediate vesting

Every employee is bonus or commission eligible

Generous PTO Accrual plus additional Paid Volunteer Days

Paid Holidays Annually/Holiday compensation when worked

Pet and Legal Insurance

Q-Rest Sabbatical Program

Q-Anniversary Service Award Program

Parental Leave for primary and secondary caregivers

Military Benefits Package

QTS Charitable Matching Gift Program

QTS Scholarship for Employee Dependents

QTS Crisis Fund

Wellness Program

Tuition Reimbursement Program