Towne Family of Companies
Account Manager - Personal Lines
Towne Family of Companies, Norfolk, Virginia, United States, 23500
Join us at Towne Insurance! Your Career. Your Future. Your Towne.
Towne Insurance is hiring an Account Manager to join our Personal Lines team. This position can be located in Norfolk, Newport News, or Williamsburg. The Account Manager is responsible for providing professional service and insurance solutions to new and existing clients by processing their insurance requests promptly and accurately.
About Us
Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.
About the RoleAnswers telephone calls from insured customers and inquiries about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention.Processes policy transactions according to company procedures.Follows all procedures as outlined in the Personal Lines Procedure Manual.Effectively utilizes selected third-party systems for customer handling (e.g., carrier sites, Applied Epic).Ensures client and policy information is current on the Epic system and all required documentation procedures are completed.Maintain active P & C License status and increase insurance knowledge by attending carrier meetings and continuing education classes.Attends internal office meetings and training as necessary.Assists other team members as needed.Dependable and punctual.Handles other duties as assigned.Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).Skills and experience you'll need:
We seek a candidate with an active P&C license. We also seek the following:
Excellent oral and written communication skills.Strong attention to detail.Must be dependable, reliable, and punctual.Strong call management skills, including active listening and speaking clearly.Basic computer skills, including adapting to third-party systems and software applications.Prior insurance industry experience.Ability to work well independently and as part of a team.Bonus points if you have:
Previous experience with insurance software and related systemsPrevious experience with or training in Microsoft Office productsExperience with agency management systems, preferably Applied Epic.Strong problem-solving skills.ACSR and/or CISR designations preferred.What we offer:
We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:
Excellent growth and advancement opportunitiesCompetitive pay based on experienceHealth, vision, dental, and Employee Assistance ProgramPaid time off to include holidays, PTO, sick leave, and bereavementProfit SharingContinuing education opportunities401K & Employer MatchingEmployee discountsIdentity theft protectionTuition ReimbursementPaid Training OpportunitiesPaid Parental LeaveWellness PlanVolunteer Opportunities
Serving Others. Enriching Lives.
Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.
We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Towne Insurance is hiring an Account Manager to join our Personal Lines team. This position can be located in Norfolk, Newport News, or Williamsburg. The Account Manager is responsible for providing professional service and insurance solutions to new and existing clients by processing their insurance requests promptly and accurately.
About Us
Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for all segments of business clients, families, and individuals. At Towne Insurance, we take pride in serving others, enriching lives, and providing our members exquisite service. Our employees are our most valuable asset, and we take time to invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.
About the RoleAnswers telephone calls from insured customers and inquiries about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention.Processes policy transactions according to company procedures.Follows all procedures as outlined in the Personal Lines Procedure Manual.Effectively utilizes selected third-party systems for customer handling (e.g., carrier sites, Applied Epic).Ensures client and policy information is current on the Epic system and all required documentation procedures are completed.Maintain active P & C License status and increase insurance knowledge by attending carrier meetings and continuing education classes.Attends internal office meetings and training as necessary.Assists other team members as needed.Dependable and punctual.Handles other duties as assigned.Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).Skills and experience you'll need:
We seek a candidate with an active P&C license. We also seek the following:
Excellent oral and written communication skills.Strong attention to detail.Must be dependable, reliable, and punctual.Strong call management skills, including active listening and speaking clearly.Basic computer skills, including adapting to third-party systems and software applications.Prior insurance industry experience.Ability to work well independently and as part of a team.Bonus points if you have:
Previous experience with insurance software and related systemsPrevious experience with or training in Microsoft Office productsExperience with agency management systems, preferably Applied Epic.Strong problem-solving skills.ACSR and/or CISR designations preferred.What we offer:
We believe a business culture that supports a healthy, safe work environment does so by offering robust benefits, programs, and resources to keep colleagues engaged and productive, including:
Excellent growth and advancement opportunitiesCompetitive pay based on experienceHealth, vision, dental, and Employee Assistance ProgramPaid time off to include holidays, PTO, sick leave, and bereavementProfit SharingContinuing education opportunities401K & Employer MatchingEmployee discountsIdentity theft protectionTuition ReimbursementPaid Training OpportunitiesPaid Parental LeaveWellness PlanVolunteer Opportunities
Serving Others. Enriching Lives.
Our member-centric approach empowers our team members to build lasting relationships with the businesses, families, and communities we serve, leading to opportunities and bright futures for our dedicated insurance professionals.
We value and respect the impact our colleagues make every day both inside and outside our organization. We encourage professional and personal development and embrace a culture that celebrates and promotes the diverse talents, backgrounds, and perspectives of our colleagues and members.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)