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Answerport Inc

Senior Systems Administrator

Answerport Inc, Mequon, Wisconsin, United States, 53097


The Senior Systems Administrator will join the Managed Services team to assist with day-to-daysupport for multiple clients' IT environments including resolving tickets, patching, escalations,troubleshooting, PC deployments, etc. This person will use strong end user and PC support skills totroubleshoot PC issues both remotely and onsite. In addition, this person must have advanced serveradministration capabilities, VCenter, backup and Azure knowledge to build, maintain, and ensuresecurity needs are met. The Senior Systems Administrator will interact with our clients usingexcellent verbal and written communication skills and document all work.

Essential Duties and Responsibilities• Serve as a technical focal point for other System Administrators by either resolving orassisting them with difficult technology incidents.• Eliminate recurring issues through root cause analysis and remediation.• Resolve a wide range of tickets, i.e., server, application, network, laptops/desktops,configuration of Windows Active Directory, Group Policy, file and print services.• Build and configure hardware, peripherals, and services in accordance with standards and projectrequirements.• Troubleshoot, repair, configure, and deploy workstations, servers, VPN, printers, switches,routers, peripherals, and software packages.• Perform software installations, configuration, upgrades, troubleshooting, and performance tuningfrom multiple vendors and systems.• Perform proactive daily client checks and remediate any discrepancies discovered.• Test new equipment, image operating systems, perform data backups, and completerestores.• Monitor performance and maintain systems according to established SLA's• Ensure server patching and backup schedules are maintained and documented.• Support after hours on-call on a rotating basis.• Ability to deliver professional and personable onsite and remote support.

Qualifications• Solid level of critical thinking, root cause analysis and problem-solving skills with commonlyused concepts, practices, procedures, and tools used in supporting and maintaining Windows basedsolutions.• Excellent communication and customer service skills with the ability to work with minimalsupervision in a fast-paced environment.• Desire to learn, grow, and enhance our teams' abilities. Minimum 5+ years IT experience with ITadministration and support experience with windows administration and management of servers, O365,One Drive, Azure, Active Directory, DHCP, DNS, Group Policy, and RDS• Strong background virtualization including but not limited to ESXi and VCenter• Previous Experience in a fast-paced consulting or MSP environment• Solid knowledge of backup solutions and network storage solutions.• Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, andsecurity• Core understanding of information security best practices and networking fundamentals.• Tier 2 and 3 desktop support experience.• Be able to work after hours for business impacting changes.• Microsoft and Azure certifications are a plus.• Ability to travel up to 20% as needed.• Must be authorized to work in the United States.• Must be able to work in our Mequon, WI office three days per week.