Virtual
Product Implementation Specialist
Virtual, La Jolla, California, us, 92093
Job Summary:
The Product Implementation Coordinator is responsible for the build, test, and release of new travel insurance products, modification, and issue resolution of existing products and product-related projects such as regulatory conversions and/or insurer-related changes such as mergers, entity changes or domestication.
Principal Duties and Responsibilities:
Planning
Coordinate the product roadmap per management priorities;
Escalate prioritization conflicts as needed with a clear needs analysis and proposal for resolving the conflict
Execution (Build, Test, Release)
Direct the day-to-day product implementation activities
Animate the daily product administration stand-up
Animate the daily scrum
Ensure clear understanding and alignment of tasks/priorities across the entire product team
Maintenance
Coordinate regular maintenance of products as needed
Ensure timely troubleshooting of reported bugs in production
Ensure accurate root-cause-analysis of all bugs with a focus on trends and the required actions to avoid repeat errors and a long-term focus on continuous improvement
Maintain a product sunset list and drive the commercial department to actively move partners away from sunset products and onto active products.
Performance Management
Ensure Jira tickets are kept in good order with data to serve analytical reporting
Creation of KPI reporting for use in steering the team
Creation of management dashboards relative to product pipeline, throughput and team performance
Continuous Improvement
Maintain a constant feedback loop on the product implementation process, logging all key insights
Conduct monthly and quarterly lessons learned
Identify initiatives for continuous improvement and drive them to completion
Required / Desired Knowledge, Experiences and Skills:
2-3 years insurance industry experience
Experience with project management with proven track record of working successfully with multiple departments
Professional experience with Jira
Excellent presentation skills and slideware capabilities
Education/Certifications:
Bachelor’s Degree in a related field required
The Product Implementation Coordinator is responsible for the build, test, and release of new travel insurance products, modification, and issue resolution of existing products and product-related projects such as regulatory conversions and/or insurer-related changes such as mergers, entity changes or domestication.
Principal Duties and Responsibilities:
Planning
Coordinate the product roadmap per management priorities;
Escalate prioritization conflicts as needed with a clear needs analysis and proposal for resolving the conflict
Execution (Build, Test, Release)
Direct the day-to-day product implementation activities
Animate the daily product administration stand-up
Animate the daily scrum
Ensure clear understanding and alignment of tasks/priorities across the entire product team
Maintenance
Coordinate regular maintenance of products as needed
Ensure timely troubleshooting of reported bugs in production
Ensure accurate root-cause-analysis of all bugs with a focus on trends and the required actions to avoid repeat errors and a long-term focus on continuous improvement
Maintain a product sunset list and drive the commercial department to actively move partners away from sunset products and onto active products.
Performance Management
Ensure Jira tickets are kept in good order with data to serve analytical reporting
Creation of KPI reporting for use in steering the team
Creation of management dashboards relative to product pipeline, throughput and team performance
Continuous Improvement
Maintain a constant feedback loop on the product implementation process, logging all key insights
Conduct monthly and quarterly lessons learned
Identify initiatives for continuous improvement and drive them to completion
Required / Desired Knowledge, Experiences and Skills:
2-3 years insurance industry experience
Experience with project management with proven track record of working successfully with multiple departments
Professional experience with Jira
Excellent presentation skills and slideware capabilities
Education/Certifications:
Bachelor’s Degree in a related field required