Insight Global
ServiceNow Discovery Product Analyst
Insight Global, Atlanta, Georgia, United States, 30383
Job Description
Job Responsibilities:
Provide and lead analytical support to Discovery Product Owners or Product Managers engaged in the discovery, design, and delivery of implementing and operating the ServiceNow platform
Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development
Participate in the agile software development methodology, including design, testing, implementation, and deployment
Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency
Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved
Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization
Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits
Understanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery team
Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.
Gather and catalog functional, non-functional, and technical requirements for stakeholder requests
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Required Skills
3+ years product management / technical business analyst experience including defining user experience needs, writing epics, stories, acceptance criteria, etc.
3+ Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence
2+ years ServiceNow implementation experience
Familiarity with APIs, SaaS, Integrations, Asset and Configuration Item attributes
Deep understanding of Asset Discovery data sets, tools/methods, processes, workflows, normalization, and conflict resolution
Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams
Ability to operate as part of cross-functional work streams to execute projects with quality and on-time
Good communication, presentation, and analytical skills with the ability to articulate to key partners null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Job Responsibilities:
Provide and lead analytical support to Discovery Product Owners or Product Managers engaged in the discovery, design, and delivery of implementing and operating the ServiceNow platform
Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development
Participate in the agile software development methodology, including design, testing, implementation, and deployment
Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency
Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved
Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization
Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits
Understanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery team
Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.
Gather and catalog functional, non-functional, and technical requirements for stakeholder requests
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Required Skills
3+ years product management / technical business analyst experience including defining user experience needs, writing epics, stories, acceptance criteria, etc.
3+ Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence
2+ years ServiceNow implementation experience
Familiarity with APIs, SaaS, Integrations, Asset and Configuration Item attributes
Deep understanding of Asset Discovery data sets, tools/methods, processes, workflows, normalization, and conflict resolution
Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams
Ability to operate as part of cross-functional work streams to execute projects with quality and on-time
Good communication, presentation, and analytical skills with the ability to articulate to key partners null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.