Employee Relations Specialist

Employee Relations Specialist Fully remote, 25/hour +, contract to hire. RESPONSIBILITIES • Handle escalated queries from tier 1 and 2 • Tier 3 ER case management & documentation, managing cases through to resolution with the help of internal Legal function and/or external legal providers if necessary • Covers ER inquiry, disciplinary action, progressive performance management, policy breach, investigations, Driver standards of conduct, Agency claims, unemployment and terminations. Understands and assesses risk based and seeks assistance and/or escalates as necessary. Recorded on case management tool • Feedback loop for line managers & employees • Employee and ethics line investigations • Ongoing support and feedback with people managers on employee relations issues. Coaching of people managers • Liaison with internal legal or external legal advisors on ER reporting, analysis and insight • Execution advice & support from an ER/LR perspective to organization change programs (e.g. organization changes), acquisitions and terminations • Unemployment processing • Ongoing support and consultation with people managers on day to day employee issues e.g. disciplinary advice • Issuance of termination documents • Continual review of documented processes to ensure consistency across all ER specialists. creation or modification needs are elevated to appropriate levels to include PSP roles QUALIFICATIONS • Bi-Lingual/French Preferred • Bachelor's degree preferred • 5+ years progressive experience in HR required with demonstrated required functional knowledge & expertise • 2+ years working in a regional shared services organization a plus • Demonstrated experience of, and focus on, proactively managing customer relationships • Must possess demonstrated understanding of continuous performance measurement • A track record of identifying opportunities for continuous process improvement - keeping it simple • Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment • Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be • Being courageous when we need to push back and say no, or pull them to lead them to a different place • Exceptional conflict resolution skills • Ability to work effectively in high-pressure, fast-paced situations that require sound decision making • High degree of comfort with change, with the skill to easily shift priorities to meet business needs • Strong analysis and problem solving skills, able to carry out root cause analysis Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . We look forward to working with you. Beacon Hill. Employing the Future (TM)