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Germain Honda of Beavercreek

Business Development Center Representative (BDC)

Germain Honda of Beavercreek, Beavercreek, Ohio, United States,


Germain Honda of Beavercreek - Business Development Center Representative (BDC) - Beavercreek, OH

Full-Time

Pay based on experience

Germain Offers:

Medical, Dental, and Vision Insurance

401(k) Savings Plan

Paid Vacation

Paid Company Holidays

Company Outings and Activities

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Culture

Career Growth and Internal Promotions

Custom and Competitive Wage Plans

CLOSED on Sundays to create a schedule that allows you a job and a life

As a BDC Representative, you are the link between the buyer and their future vehicle. You will assist the customer with questions regarding perspective vehicles and their ability to purchase.

Responsibilities:

Answer customer calls and establish follow-up appointments

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

Provide customers with initial product information and direct them to the appropriate dealership resources

Follow up with leads that are not ready to make an appointment or no-show

Stay abreast of the newest vehicles and technologies on the market

Participate in team and process development sessions – keeping positive relationships with teammates, sales team and dealership management

Utilize CRM tracking system daily

Qualifications:

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Strong computer skills

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.