Fire Service Technician V

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference. 

What we offer:

• Competitive Starting Pay 

• Paid Training 

• Global Advancement Opportunities 

• Company Vehicle (as applicable) 

• Referral Bonuses 

• Comprehensive Benefits 

• Medical/Dental/Vision insurance 

• Health Savings Account (HSA) 

• Life Insurance 

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability 

• Employee Assistance Program 

• Wellness Program 

• And More!

What you will do:

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions

• Contact customer representative and determine equipment/systems problems

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness

• Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers

• Obtain customer signature upon completing service call assignment

• Participate in a scheduled On-call rotation

• Help to train or mentor others on the service team

• Perform other duties as assigned

What we look for:

Required

• 10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.

• Valid Fire Alarm License

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• High School Graduate or equivalent

• Ability to follow verbal and written instructions.

• Capable of performing physical labor including carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to implement and always follow safety guidelines and procedures.

• Strong organizational skills, a positive attitude, and an ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Able to pass a pre-employment background and drug test.

• Retain any licenses that are required by National, State, and Local codes.

Preferred

• NICET Level II certification