Palo Alto Networks
Customer Success Engineer, NGFW
Palo Alto Networks, Santa Clara, California, United States,
Job Description
Your Career
Our CSEs provide product-level expertise in account setup, deployment, and adoption & optimization, communicating new versions/features, offering product support and advisory, and managing escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.
This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) technologies.
This position is available in the United States to work in a local Palo Alto Networks office.
Your Impact
Product ExpertiseCapture customer’s business and risk requirements, translating them into technical requirements
Knowledge of network security products and solutions
Work with Product and Engineering teams to ensure customers and partners get the most out of our products
Exposure with capacity planning,
bug scrub, hardware and software lifecycle management
Exposure with NGFW features and services, including App-ID, user-ID, content-ID etc.
Exposure in the planning and execution NGFW software upgrade process in mission critical environment
Product AdoptionServe as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
Ensure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
Facilitate customer engagements to ensure strategic alignment and adoption
Customer ImpactUnderstanding of NGFW and CDSS best practices and related tools (AIOps, BPA) to help customers maintain the highest levels of security
Understanding of customer software qualification, change management, and testing processes
Ability to create and present effective QBR/EBR presentations
Perform and document root cause analysis
Influence key stakeholders (internal and external) with strategic insights and recommendations
Your Career
Our CSEs provide product-level expertise in account setup, deployment, and adoption & optimization, communicating new versions/features, offering product support and advisory, and managing escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.
This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) technologies.
This position is available in the United States to work in a local Palo Alto Networks office.
Your Impact
Product ExpertiseCapture customer’s business and risk requirements, translating them into technical requirements
Knowledge of network security products and solutions
Work with Product and Engineering teams to ensure customers and partners get the most out of our products
Exposure with capacity planning,
bug scrub, hardware and software lifecycle management
Exposure with NGFW features and services, including App-ID, user-ID, content-ID etc.
Exposure in the planning and execution NGFW software upgrade process in mission critical environment
Product AdoptionServe as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
Ensure customers maximize their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
Facilitate customer engagements to ensure strategic alignment and adoption
Customer ImpactUnderstanding of NGFW and CDSS best practices and related tools (AIOps, BPA) to help customers maintain the highest levels of security
Understanding of customer software qualification, change management, and testing processes
Ability to create and present effective QBR/EBR presentations
Perform and document root cause analysis
Influence key stakeholders (internal and external) with strategic insights and recommendations