Sonic Automotive
BDC Sales / E-Sales Agent - Mercedes-Benz of Denver
Sonic Automotive, Denver, Colorado, United States,
Job Description
The BDC/Internet e-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The e-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The e-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.
Duties and Responsibilities:
·
Respond to internet inquiries with courtesy, accuracy and professionalism
·
Promptly and accurately enter all customer inquiry data into the CRM.
·
Generate sales appointments
·
Conduct phone surveys to assess customer preferences and quality of experience
·
Effectively utilize lead management tools
·
Compile all necessary reports, forms and other documentation on a timely basis
·
Perform other job-related duties as assigned
·
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
The BDC/Internet e-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The e-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The e-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.
Duties and Responsibilities:
·
Respond to internet inquiries with courtesy, accuracy and professionalism
·
Promptly and accurately enter all customer inquiry data into the CRM.
·
Generate sales appointments
·
Conduct phone surveys to assess customer preferences and quality of experience
·
Effectively utilize lead management tools
·
Compile all necessary reports, forms and other documentation on a timely basis
·
Perform other job-related duties as assigned
·
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers