Team Lead ED- Sat/Sun 7:00 am to 7:30 pm

Job Description - Team Lead ED- Sat/Sun 7:00 am to 7:30 pm (3310478)Under the supervision of the Emergency Department Operations Manager and Administrative Director, the Support Services Team Leader provides shift leadership responsibilities for Support Associates and Patient Transporters (approximately 8-10 FTEs per shift). The Team Leader is the key troubleshooting expert available during the shift for equipment, supplies, and transport issues, and is cross-trained as both a Support Associate and a Patient Transporter, maintaining the ability to fill in and work in both capacities as necessary. The Team Leader serves as the on-site expert point person for clinical staff in addressing supply and equipment problems and concerns. The Team Leader ensures that all supplies and equipment are available and maintained in the Emergency Department and that patients are transported safely and efficiently, actively intervening to reallocate staff if bottlenecks or delays occur. The Team Leader works closely with the Operations Manager and Administrative Director to continually improve the Environment of Care in the Emergency Department.Candidates must be available for a 3 week full-time (Monday-Friday; 7:00 am - 3:30 pm) training period prior to starting the evening shift.PRINCIPAL DUTIES AND RESPONSIBILITIES:Shift SupervisionProvides shift leadership and assigns duties to the Emergency Department Support Associates and Patient Transporters (approximately 8-10 FTEs per shift). Assists in monitoring the workflow for supply and equipment management and patient transport functions, adjusting resources as necessary to meet changing needs in the department. Escalates staff issues to Operations Manager Supervisor and Administrative Director.Central Supply ManagementConducts ongoing inventory management and maintains par levels. Ensures that Emergency Department supply rooms, closets, and medication rooms are fully stocked daily and maintains overall organization and cleanliness of supply rooms, meeting all regulatory requirements.Supply and Equipment Management/Daily OperationsResponds to urgent pages from clinical staff, troubleshoots issues, and solves problems to ensure appropriate clinical support. Ensures that critical Support Associate tasks are carried out, including checking and stocking supplies and equipment in treatment bays.Patient TransportMonitors Epic electronic transport board during shifts and manages patient transport flow. Supervises Patient Transport staff to ensure professional, respectful, and courteous engagement with patients.Other TasksExhibits diplomacy and communicates with others in a manner that demonstrates respect, professionalism, and a commitment to the team. Completes required documentation according to department policies and procedures.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Excellent communication and customer service skills.Ability to lead employees in a stressful environment and manage employee issues effectively.Strong problem-solving skills and excellent judgment.Appropriate physical condition and strength for cleaning, pushing, pulling, and some heavy lifting (up to fifty pounds).Ability to stand and walk for extended periods of time.Basic knowledge of medical supplies, instruments, and equipment.Basic computer skills.Working knowledge of infection control guidelines.Strong interpersonal skills.EDUCATION:High School Diploma and/or 2 years prior experience in a similar clinical setting preferred.EXPERIENCE:At least two years supervisory experience preferred.SUPERVISORY RESPONSIBILITY:Provides shift supervision for Patient Transporters and Support Associates (approximately 8 staff members per shift).WORKING CONDITIONS:Able to work in a fast-paced and stressful environment. Ability to stand for several hours at a time. Lifting, carrying, pushing, and pulling.Primary Location

MGH Main CampusJob

OtherOrganization

Massachusetts General Hospital (MGH)Schedule

Part-timeStandard Hours: 24Shift

Day JobPosted Shift Description: Saturday, 7:00 am to 7:30 pm; Sunday, 7:00 am to 7:30 pm

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