Senior UX Researcher – Hybrid

Job Title: Senior UX ResearcherLocation: San Jose, CA or NYC, NY – (3 days onsite)Duration: 6+ MonthsRate: $60/hr on W2- MAXWe’re looking for a curious and empathetic Senior UX Researcher who is passionate about understanding user needs. You’ll play a vital role in uncovering deep insights that inform the creation of user-centered experiences. Through a variety of research methods, you’ll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience. Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process.As a UX Researcher, you will influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems, continuing through design definition and prototyping, to post-launch research that informs future iterations. Our studies employ a variety of qualitative or mixed methods research approaches, including card sorting, tree tests, diary studies, surveys, interviews, unmoderated and moderated usability testing, and concept evaluations. We start by asking the right questions and end with targeted deliverables and storytelling that bring our stakeholders closer to our customers. You will craft research programs that bring team members answers to their most important questions and help define new research questions and initiatives.You will report to a Senior Manager of UX Research and be a member of our diverse Global Experience Design Organization, where we use our design and research skills to inspire and influence across the company. We believe that different perspectives and backgrounds lead to innovation and inclusion in our product designs. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way.The day-to-day responsibilities include:Be a proactive member of a cross-functional product team by identifying research opportunities that inform product and design strategy, scoping project requirements, and clearly communicating your approach.Independently execute research studies from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality.Present compelling insights and recommendations to multiple teams and leaders across the organization that drive customer-centric decisions.Have a clear understanding of how various research functions and data sources (e.g., market research, product marketing, analytics, etc.) contribute to the product development lifecycle, and how to integrate them into your own work.Act as a vital liaison between design, product management, and marketing teams.Champion the voice of the customer in workshops and design sprints by surfacing relevant findings, pitching research opportunities, and informing the evolution of our product and design strategy.Shape our thriving Experience Design community: advocate for user-centric approaches, pilot new workflows, and explore best practices that evolve our craft.Demonstrate a growth mindset by actively seeking feedback, experimenting with new approaches, and working to expand your skillset.What You Need to Bring:Bachelor’s +4-5 years and/or Master’s Degree +3-4 years in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive or Social Sciences OR alternative equivalent project/portfolio experience.Experience across digital products and platforms, with financial services and/or e-commerce expertise being an advantage.Experience with a variety of research methods and approaches in remote, field, and lab settings: card sort, tree test, diary study, in-depth interview, unmoderated and moderated usability, concept testing.Team & Key Projects:Team: UX Research Team – Consumer, Paypal consumer appReason for Posting: Surge in workload capacityTop 3 must-have hard skills:

Stakeholder managementQualitative and quantitative research skillsExcellent presentation skillsNice to Have:Years of Experience: 10+ Years, 5 with a Master'sDegrees or Certifications: Degree in related fieldInterested candidates email your resume to

alex@amtexenterprises.com & shabu@amtexenterprises.com

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