Scholar Rock
Associate Director, Commercial & Medical Applications
Scholar Rock, Cambridge, Massachusetts, us, 02140
Summary of Position:An organization is seeking an
Associate Director of Commercial and Medical Applications
who will be responsible for the delivery and support of IT systems and projects relating to the commercial and medical groups within the organization. That group consists of patient services, marketing, medical, commercial operations, field sales, and payer access.The responsibilities of this role include supporting and implementing systems and accompanying components. In addition, it includes ensuring alignment with the appropriate business partners, so the organization has a stable, robust, and scalable set of applications to support an expanding business.This position will encompass many activities including: evaluating new functionality while maintaining the integrity of connected applications, partnering with other groups within the IT team, delivering on business goals, refining existing solutions, and prioritizing day-to-day needs. This is a highly visible, mission critical role supporting multiple business partners.
Position Responsibilities:
Responsible for the successful implementation and support of the organization’s systems leveraging appropriate platforms.
Elicit, document, and execute the overall systems strategy for business partners.
Oversee enhancements to technology components used by supported groups within the organization.
Support change management and governance activities ensuring new deliverables are tested and implemented to meet the business needs.
Oversee test script creation, user testing, and user documentation for systems.
Ensure appropriate IT processes, procedures, and standards are developed, monitored, and enforced.
Introduce best practices and process improvements where appropriate.
Manage IT projects.
Serve as the conduit between the customer community (internal and external customers) and the various service teams.
Elicit requirements using interviews and workshops; document business processes, use cases, scenarios, and workflows.
Develop and foster effective relationships between the business, external partners, and IT.
Manage vendors in line with the overall company objectives and solution capabilities.
Coordinate issue resolution with internal and external support providers.
Lead small-group training sessions as needed.
Other duties as assigned.
Candidate Requirements
Minimum of 5 years of experience in working with Salesforce.com, Veeva products, and/or other SaaS platforms.
Familiarity with marketing automation platforms.
Bachelor’s degree in computer science or related field preferred.
Minimum of 10 years of IT experience with progressively increasing responsibilities.
Experience supporting applications within the pharmaceutical/biotech industry desirable. Knowledge of FDA regulations, GDPR, SOX and/or HIPAA compliance is a plus.
Demonstrated ability to manage several deliverables at the same time.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Strong customer service orientation.
Ability to initiate, persuade, and influence others on the best solutions to action.
Thorough understanding of how to interpret business needs and translate them into operational requirements.
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Associate Director of Commercial and Medical Applications
who will be responsible for the delivery and support of IT systems and projects relating to the commercial and medical groups within the organization. That group consists of patient services, marketing, medical, commercial operations, field sales, and payer access.The responsibilities of this role include supporting and implementing systems and accompanying components. In addition, it includes ensuring alignment with the appropriate business partners, so the organization has a stable, robust, and scalable set of applications to support an expanding business.This position will encompass many activities including: evaluating new functionality while maintaining the integrity of connected applications, partnering with other groups within the IT team, delivering on business goals, refining existing solutions, and prioritizing day-to-day needs. This is a highly visible, mission critical role supporting multiple business partners.
Position Responsibilities:
Responsible for the successful implementation and support of the organization’s systems leveraging appropriate platforms.
Elicit, document, and execute the overall systems strategy for business partners.
Oversee enhancements to technology components used by supported groups within the organization.
Support change management and governance activities ensuring new deliverables are tested and implemented to meet the business needs.
Oversee test script creation, user testing, and user documentation for systems.
Ensure appropriate IT processes, procedures, and standards are developed, monitored, and enforced.
Introduce best practices and process improvements where appropriate.
Manage IT projects.
Serve as the conduit between the customer community (internal and external customers) and the various service teams.
Elicit requirements using interviews and workshops; document business processes, use cases, scenarios, and workflows.
Develop and foster effective relationships between the business, external partners, and IT.
Manage vendors in line with the overall company objectives and solution capabilities.
Coordinate issue resolution with internal and external support providers.
Lead small-group training sessions as needed.
Other duties as assigned.
Candidate Requirements
Minimum of 5 years of experience in working with Salesforce.com, Veeva products, and/or other SaaS platforms.
Familiarity with marketing automation platforms.
Bachelor’s degree in computer science or related field preferred.
Minimum of 10 years of IT experience with progressively increasing responsibilities.
Experience supporting applications within the pharmaceutical/biotech industry desirable. Knowledge of FDA regulations, GDPR, SOX and/or HIPAA compliance is a plus.
Demonstrated ability to manage several deliverables at the same time.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
Strong customer service orientation.
Ability to initiate, persuade, and influence others on the best solutions to action.
Thorough understanding of how to interpret business needs and translate them into operational requirements.
#J-18808-Ljbffr