Lead UX Researcher

About the roleThe Lead UX Researcher is a core member of Randstad Digital's Customer Experience team and is responsible for conducting research using a variety of qualitative and quantitative methods. The ideal candidate is a strategic thinker who will champion the practice of research as a core part of the design process for cross-channel experience design. It is expected that the candidate be a self-starter able to lead client user experience research initiatives to deliver meaningful insights. The Senior UX Researcher must collaborate with Experience Design practice leaders and other Celerity team members (visual designers, content strategists, engineers, etc.) in creating effective, efficient, and satisfying customer experiences and user interfaces.About the clientOur client is a global healthcare company that distributes pharmaceuticals and medical products, and provides technology solutions to improve healthcare operations and patient care. This is a new role that will be a key player to help inform, scale, and unite UX research efforts across the organization. Employees and stakeholders alike approach each project with heart, collaboration and dedication and genuinely care about placing the patient, and the users, at the center.A Day in the life: what you'll do:Collaborate with cross-functional teams (including partners, design, product managers, business owners) to proactively identify, prioritize, plan, and execute high-impact research studiesLead research initiatives that help teams uncover actionable insights and evaluate designHelp clients determine the appropriate research strategy to answer critical questionsIdentify research topics and questions by collaborating closely with clientsDesign research studies that focus on behavior and attitudeConduct qualitative and quantitative analysis and synthesis of data (e.g., usability testing, ethnography, diary studies, tree tests)Participate in User Research thought leadership in both the company and the industryYour qualifications:You have 8+ years' experience in applied research setting as a UX researcherYou are familiar with quantitative methods, CX measures, and statistical conceptsYou love facilitating generative research activities, ideation exercises, and other workshops utilizing a human-centered design approach to fuel innovative product and service designYou have experience testing websites and applications across a variety of devicesYou are a strong storyteller, communicating findings and illustrating opportunities in clear, concise, and compelling waysYou have a strong sense for human empathy and a curious drive to create narratives about the people who use our client's products and services in a unique wayExcellent oral and written communication and presentation skillsYou are comfortable conducting research within an Agile environment and executing research sprintsYou are comfortable diplomatically advocating for the right solution for customers and employees, for design team members and business stakeholdersYou have experience with the following concepts beyond the buzzwords: ResearchOps, journey mapping, journey management, co-creation, storytelling, governanceImpeccable integrity. We are team-first at CelerityA positive attitude. We can have fun while we work hard to solve business challengesA heart for people. Excellent relationship-building skills across teams, peers, clients, vendorsA head for business. Nothing falls through the cracks on your watchA passion for results. You strive to work complex issues with a strong sense of ownership and urgencyIt would be great if you also had:Deep experience managing research and design projects in healthcare and life sciences / pharmacyA passion for UX designYou have an advanced degree (Human factors, Design, HCI, Innovation)You have successfully managed multiple research projects from conception to deliveryYou have at least 3 years of consulting/agency experienceYou are or are interested in writing, speaking at conferences, and participating in various communities.This role will require occasional travel to our client's HQ in Texas.

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