Amazon
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon, Simi Valley, California, United States, 93097
IT Support Engineer I, Ops Tech Solutions (OTS)
Job ID: 2799238 | Amazon.com Services LLCAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.Key job responsibilities
Responsibilities include, but are not limited to:Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.Ensuring infrastructure networking and computing systems remain available during production hours.Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Managing local technical projects.Maintaining or creating policies, procedures, and processes.Identifying root-causes of operational issues and process inefficiencies.Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.Supporting customers from multiple buildings in the area, as well as remote customers.Traveling within your local or regional area to support our customers.BASIC QUALIFICATIONS
High school or equivalent diploma2+ Years of experience in a professional environmentFluent in Cisco/networking and either Linux and/or Microsoft2+ years of experience troubleshooting in a multi-user high availability environment2+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP2+ years of experience in PC repair, troubleshooting, deployment, and liquidation1+ years IT experience with client, server, and network service deliveryMust have one of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsPREFERRED QUALIFICATIONS
Bachelor’s degree in Computer science or IT related fieldMicrosoft Certified Solutions Expert and Microsoft Certified IT Professional Systems Administrator CertificationsCisco CCENT certificationData center infrastructure and facilities experienceAbility to explain complex IT concepts in simple termsAbility to manage high priority projectsExcellent written and verbal communication skillsProven ability to work successfully with limited supervisionAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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Job ID: 2799238 | Amazon.com Services LLCAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.Key job responsibilities
Responsibilities include, but are not limited to:Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.Ensuring infrastructure networking and computing systems remain available during production hours.Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Managing local technical projects.Maintaining or creating policies, procedures, and processes.Identifying root-causes of operational issues and process inefficiencies.Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.Supporting customers from multiple buildings in the area, as well as remote customers.Traveling within your local or regional area to support our customers.BASIC QUALIFICATIONS
High school or equivalent diploma2+ Years of experience in a professional environmentFluent in Cisco/networking and either Linux and/or Microsoft2+ years of experience troubleshooting in a multi-user high availability environment2+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP2+ years of experience in PC repair, troubleshooting, deployment, and liquidation1+ years IT experience with client, server, and network service deliveryMust have one of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsPREFERRED QUALIFICATIONS
Bachelor’s degree in Computer science or IT related fieldMicrosoft Certified Solutions Expert and Microsoft Certified IT Professional Systems Administrator CertificationsCisco CCENT certificationData center infrastructure and facilities experienceAbility to explain complex IT concepts in simple termsAbility to manage high priority projectsExcellent written and verbal communication skillsProven ability to work successfully with limited supervisionAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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