Bespoketechinc
M - Cloud Support Specialist II/III
Bespoketechinc, Reston, Virginia, United States, 22090
Cloud Support Specialist II/IIILocation: Reston
**MUST HAVE A POLY CLEARANCE TO APPLY**
Responsibilities:Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team.Identify and drive fixes with feature teams for volume drivers.Run documented deployment scripts and procedures.Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft.Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure.Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations.Identify and drive recovery levers with feature teams.Assist in Hardware deployments, including peripherals (desktop and server provisioning).Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted.Equipment assistance / troubleshooting (e.g., intake new equipment, coordinate with partners upon arrival, issue, swap, etc.).Sovereign cloud user account requests (e.g., submissions, provisioning, certificate issuance and troubleshooting).Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outages.Secure Work Area operations.Update standard operation procedures and technical training guides documentation as needed.Required Skills:Education: Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experience.Excellent customer service skills and focus.Adaptable to a fast pace environment with changing priorities.Ability to execute work with precision in time sensitive outage scenarios.Capability to communicate effectively through written and oral English.Ability to perform work under continuous deadline pressure.Aptitude to interact with external customers & partners on behalf of Microsoft.Must be open to shift work as 24/7 support is needed.Cloud Support Specialist II Preferred Qualifications:Provides technical solutions to a wide range of difficult problems.Demonstrated experience with PowerShell, SQL, and Python scripting.Working knowledge of diagnostic tools like WinDBG or Wireshark.Working knowledge of enterprise network gear including routers, switches, and load balancers.Cloud Support Specialist III Preferred Qualifications:Contributes to completion of specific programs and projects.Represents organization in providing solutions to difficult technical issues associated with specific projects.Trains end users on the proper use of hardware and software.May coach and provide guidance to less-experienced professionals.May serve as a team or task lead.Demonstrated experience with patching, imaging, Active Directory, Infrastructure role management and Deploy/upgrade of core components, software, and scheduled configuration changes (Identity).Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume.
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**MUST HAVE A POLY CLEARANCE TO APPLY**
Responsibilities:Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team.Identify and drive fixes with feature teams for volume drivers.Run documented deployment scripts and procedures.Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft.Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure.Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations.Identify and drive recovery levers with feature teams.Assist in Hardware deployments, including peripherals (desktop and server provisioning).Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted.Equipment assistance / troubleshooting (e.g., intake new equipment, coordinate with partners upon arrival, issue, swap, etc.).Sovereign cloud user account requests (e.g., submissions, provisioning, certificate issuance and troubleshooting).Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outages.Secure Work Area operations.Update standard operation procedures and technical training guides documentation as needed.Required Skills:Education: Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experience.Excellent customer service skills and focus.Adaptable to a fast pace environment with changing priorities.Ability to execute work with precision in time sensitive outage scenarios.Capability to communicate effectively through written and oral English.Ability to perform work under continuous deadline pressure.Aptitude to interact with external customers & partners on behalf of Microsoft.Must be open to shift work as 24/7 support is needed.Cloud Support Specialist II Preferred Qualifications:Provides technical solutions to a wide range of difficult problems.Demonstrated experience with PowerShell, SQL, and Python scripting.Working knowledge of diagnostic tools like WinDBG or Wireshark.Working knowledge of enterprise network gear including routers, switches, and load balancers.Cloud Support Specialist III Preferred Qualifications:Contributes to completion of specific programs and projects.Represents organization in providing solutions to difficult technical issues associated with specific projects.Trains end users on the proper use of hardware and software.May coach and provide guidance to less-experienced professionals.May serve as a team or task lead.Demonstrated experience with patching, imaging, Active Directory, Infrastructure role management and Deploy/upgrade of core components, software, and scheduled configuration changes (Identity).Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume.
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