SalonCentric
Director – Order Orchestration (Order Management System)
SalonCentric, St. Petersburg, Florida, United States, 33739
JOB TITLE:
Director – Order Orchestration (Order Management System)DEPARTMENT:
Supply Chain FinanceREPORTS TO:
VP Program Management Office Burger ProgramLOCATION:
St. Petersburg, FLSalonCentric, a subsidiary of L'Oréal USA,
is the premiere distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.Position Overview:
The Director– Order Orchestration is a critical position in transforming the SalonCentric supply chain and IT landscape. This role will be counted on to implement effective organizational, procedural, and technical elements to enable OMS capabilities and streamlined connections. Critical success criteria for the project is to: improve customer experience, secure business continuity, establish rigorous implementation and testing methods for installing modern IT architecture.Position Reporting:
The Director– Order Orchestration will report into VP Program Management Order Orchestration Project and will have a dotted line reporting into AVP Customer Experience Technology SalonCentric. They are therefore both a permanent member of the Program Core Team in line with enhancing OMS capabilities.Key Responsibilities:Lead Order Orchestration Project (ERP Simplification & order orchestration new architecture) project team, composed of SalonCentric business owners in Digital, Stores, Finance, Customer Experience, and Operations as well as LUSA IT partners (Salesforce, Fluent Commerce OMS, SAP, GK POS, HIP among others)Animate the SalonCentric order orchestration Steering CommitteeClearly identify any obstacles of implementation, provide clear options for solutionsRaise project elements that require decision and directionConnect Order Orchestration Project objectives with SalonCentric business strategy inclusive of omni-channel capabilities, customer experience technology, reliability and speed of system connections/transactionsDefine detailed technical requirements (SAP S4), WMS, 3PL, POS integrations and identify solutions for interfacesGather requisite business requirements to write, refine, and communicate program deliverables in Agile scrum work group (composition of Epics, associated stories, deliverables, testing protocols)Change managementDefine structure and process to properly launch and maintain the remediations for current business requirementsAnticipate future business requirements and connections with additional applicationsDefine business rulesLink to service level offer per customer segmentInventory optimizationFulfillment cost optimizationAdvocate for Customer Experience enhancements:Improved E2E vision of orders and returnsSelf-care capabilitiesPeople management:Expected role reporting to PMO director overseeing transversal test planning and user test executionManage Project Planning and Cost (Capex and Opex) and is accountable for meeting Business Case assumptions.Fully support first Year of ramp-up and achievement of “Success KPI”Implement Process Owner role after go-live and define multi-year functionality release management following Agile Methodology.Key Qualifications + Skills:Bachelor's degree, preferably in Information Systems, Engineering, Business, or equivalent with a minimum of 7+ yearsPrior OMS experience preferredeCommerce and/or Retail environment experience is a plus, but not requiredDemonstrated project management abilities and experienced in implementation of software solutions, including Agile Methodology and Scrum.Worked with multiple, cross-functional business area managers and stakeholders and influenced resolution of conflicting objectivesHas been in key leadership role in successfully delivering business process and system solutionsProven ability to mentor peopleProven track record in meeting deadlinesMust possess strong analytical and problem-solving skills to devise solutions to complex problemsExcellent communication skills; Able to effectively present complex solutions to technical and non-technical staff at all levels of the organization, across multiple cultures/geographiesCollaborative and effective at building consensus across the organizationHighly organizedWhat's In It For You:Location : 10101 Dr Martin Luther King Jr Street, St. Petersburg, FL 33716Competitive Benefit Package (Medical, Dental, Vision, 401K + match)Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)Flexible Time Off (Paid Company Holidays, Paid Time Off, Volunteer Time, Summer Fridays & More!)Learning & Development Opportunities for Career ProgressionEmployee Resource GroupsAccess to Mental Health & Wellness ProgramsOur Diversity and Inclusion Pillars:We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental and economic causes that support the entire professional beauty industry and our Beauty Community.We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [emailprotected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
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Director – Order Orchestration (Order Management System)DEPARTMENT:
Supply Chain FinanceREPORTS TO:
VP Program Management Office Burger ProgramLOCATION:
St. Petersburg, FLSalonCentric, a subsidiary of L'Oréal USA,
is the premiere distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.Position Overview:
The Director– Order Orchestration is a critical position in transforming the SalonCentric supply chain and IT landscape. This role will be counted on to implement effective organizational, procedural, and technical elements to enable OMS capabilities and streamlined connections. Critical success criteria for the project is to: improve customer experience, secure business continuity, establish rigorous implementation and testing methods for installing modern IT architecture.Position Reporting:
The Director– Order Orchestration will report into VP Program Management Order Orchestration Project and will have a dotted line reporting into AVP Customer Experience Technology SalonCentric. They are therefore both a permanent member of the Program Core Team in line with enhancing OMS capabilities.Key Responsibilities:Lead Order Orchestration Project (ERP Simplification & order orchestration new architecture) project team, composed of SalonCentric business owners in Digital, Stores, Finance, Customer Experience, and Operations as well as LUSA IT partners (Salesforce, Fluent Commerce OMS, SAP, GK POS, HIP among others)Animate the SalonCentric order orchestration Steering CommitteeClearly identify any obstacles of implementation, provide clear options for solutionsRaise project elements that require decision and directionConnect Order Orchestration Project objectives with SalonCentric business strategy inclusive of omni-channel capabilities, customer experience technology, reliability and speed of system connections/transactionsDefine detailed technical requirements (SAP S4), WMS, 3PL, POS integrations and identify solutions for interfacesGather requisite business requirements to write, refine, and communicate program deliverables in Agile scrum work group (composition of Epics, associated stories, deliverables, testing protocols)Change managementDefine structure and process to properly launch and maintain the remediations for current business requirementsAnticipate future business requirements and connections with additional applicationsDefine business rulesLink to service level offer per customer segmentInventory optimizationFulfillment cost optimizationAdvocate for Customer Experience enhancements:Improved E2E vision of orders and returnsSelf-care capabilitiesPeople management:Expected role reporting to PMO director overseeing transversal test planning and user test executionManage Project Planning and Cost (Capex and Opex) and is accountable for meeting Business Case assumptions.Fully support first Year of ramp-up and achievement of “Success KPI”Implement Process Owner role after go-live and define multi-year functionality release management following Agile Methodology.Key Qualifications + Skills:Bachelor's degree, preferably in Information Systems, Engineering, Business, or equivalent with a minimum of 7+ yearsPrior OMS experience preferredeCommerce and/or Retail environment experience is a plus, but not requiredDemonstrated project management abilities and experienced in implementation of software solutions, including Agile Methodology and Scrum.Worked with multiple, cross-functional business area managers and stakeholders and influenced resolution of conflicting objectivesHas been in key leadership role in successfully delivering business process and system solutionsProven ability to mentor peopleProven track record in meeting deadlinesMust possess strong analytical and problem-solving skills to devise solutions to complex problemsExcellent communication skills; Able to effectively present complex solutions to technical and non-technical staff at all levels of the organization, across multiple cultures/geographiesCollaborative and effective at building consensus across the organizationHighly organizedWhat's In It For You:Location : 10101 Dr Martin Luther King Jr Street, St. Petersburg, FL 33716Competitive Benefit Package (Medical, Dental, Vision, 401K + match)Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)Flexible Time Off (Paid Company Holidays, Paid Time Off, Volunteer Time, Summer Fridays & More!)Learning & Development Opportunities for Career ProgressionEmployee Resource GroupsAccess to Mental Health & Wellness ProgramsOur Diversity and Inclusion Pillars:We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental and economic causes that support the entire professional beauty industry and our Beauty Community.We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [emailprotected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
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