Senior Account Manager

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.The Senior Account Manager is responsible for end-to-end, high touch ownership and development of a portfolio of accounts. The key responsibilities include a focus on consultative solution selling, overall client relationship management, upsell, subscription renewal management, customer satisfaction, and success. The Senior Account Manager leverages an understanding of Crisis24’s company direction, products/solutions/services offerings, and capabilities to guide an evolving solution set for each client to drive adoption. The Senior Account Manager utilizes a team approach to develop partnerships with clients, tapping Crisis24 Subject Matter Experts as needed to drive client growth and retention.Location is remote within the US.What You Will Work OnServe as lead point of contact for assigned clients through the entire account lifecycle.Develop and implement strategic account plans and relational strategy for each assigned account with clearly defined short-term objectives.Proactively establish trusted advisor relationships with assigned account decision makers, client stakeholders, and executive sponsors.Collaborate with Sales team to onboard and integrate new clients.Identify and develop new business opportunities by presenting, recommending, and upselling Crisis24 products, solutions, and services within existing clients.Coordinate with cross-functional internal teams to achieve sales objectives and performance goals.Lead quarterly/annual reviews with client executives and end users assessing, clarifying, and validating requirements, needs, and goals.Lead coordination and support of ad-hoc client issues and escalations.Forecast and track key account metrics (e.g., quarterly, and annual renewals, upsells, at-risk results, retention, and forecasts).Maintain all client and pipeline information in CRM application.Prepare comprehensive reports and/or presentations on account status, client sales, and strategy.Develop and demonstrate a deep understanding and knowledge of Crisis24’s client value proposition, solution offerings, highlighting Crisis24 capabilities and differentiation from competitors.Maintain current knowledge of company strategies, products/solutions/services offerings, and product roadmap.Who You Will Work WithSecurity (CSO, Operations, Cyber, Executive Protection)Business Continuity (Operations, Facilities, Business Resiliency)Travel (Travel Leadership and Management)Information Security (CISO, IT Operations)What You Will BringMinimum 10+ years’ experience in key account management, sales, or related field. Experience selling SaaS solutions, technical product lines, managed services, and product & services extensions.Industry experience within security, medical assistance, travel risk management, duty of care, business continuity, risk management, and organizational resilience preferred.Demonstrated ability to communicate, present and influence credibly and effectively with key stakeholders and at all levels of an organization.Experience delivering client-focused solutions to support customer needs with ability to think and act strategically.Demonstrated ability to identify, develop and shepherd opportunities to close, particularly in the realm of security, risk management, business continuity, and medical assistance.Proven ability to manage multiple client accounts and prioritize competing tasks while maintaining sharp attention to detail and follow-through.Proven ability to understand clients’ business and fit with Crisis24’s products and services.Passionate about Crisis24’s business, industry; eager to master product and service knowledge.Excellent listening, facilitation, and presentation skills.Strong negotiation skills with a problem-solving focus.Strong interpersonal skills including oral and written communications.Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software.Periodic travel required (approximately 30-40%).BA/BS degree in a business or technical related field. Graduate degree preferred.Information SecurityProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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