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Hilton Worldwide, Inc.

Event Manager - Hilton La Jolla Torrey Pines

Hilton Worldwide, Inc., San Diego, California, United States, 92189


Job DescriptionJob Number:

Event Manager - Hilton La Jolla Torrey Pines (HOT0B2QD)Work Locations

Hilton La Jolla Torrey Pines10950 North Torrey Pines RoadLa Jolla, 92037The beautiful Hilton La Jolla Torrey Pines sits on the 18th hole of Torrey Pines Golf Course with views of the Pacific Ocean! This is one of the most beautiful hotels to host events at! The team is looking for an Event Manager to join their team to execute and detail out amazing events and to make dreams come true! The ideal candidate will have 1+ years hotel event management experience, be detail-oriented, and be passionate about hospitality!What will I be doing?As Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will ensure a seamless turnover from sales to service back to sales and recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. You will serve as the event planner's primary contact following turnover on property and be responsible for their experience.Specifically, your essential functions will be to perform the following tasks to the highest standards:Organize, plan, and prioritize your duties by developing plans and goals.Timely communication to internal and external clients via telephone, email, written documents, or in person.Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.Demonstrate knowledge of job systems, products, systems, and processes.Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.Sell and influence both internal and external clients.Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution.Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback, and individual coaching when needed.Participate in customer site inspections and assist with the sales process as necessary.Perform other duties as necessary based on business needs.Regular attendance.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline.In addition, we look for the demonstration of the following key attributes:QualityProductivityCustomer FocusWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!The annual salary range for this role is $70,000 to $72,000 and is based on applicable and specialized experience and location.

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