Valor Hospitality Partners, LLC
Guest Services Agent
Valor Hospitality Partners, LLC, Washington, District of Columbia, us, 20022
A sophisticated hotel in the heart of downtown DC. Bridging the best of DC’s storied historic highlights and leafy residential neighborhoods, the Kimpton Banneker Hotel has one of the most enviable addresses in the District.Get immersed in the rich legacy and urban culture of the nation’s capital at this distinctive boutique hotel. With curated artwork throughout, the Banneker offers 144 oversized guest rooms & suites, a relaxed French bistro with al fresco dining and the popular Lady Bird rooftop event venue with sweeping views of the city and White House. Hosting events in style couldn’t be easier with access to dedicated event rooms for meetings and unique space for an unforgettable social event or wedding reception.If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for DC, this could be the perfect job for you! Are you passionate and creative with a desire to grow? Let’s talk!THE ROLEReports To:
Assistant Guest Services ManagersCOMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.POSITION PROFILE:
Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.ESSENTIAL JOB FUNCTION:
Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.Manage phone activity including providing general knowledge to callers.Cancel room reservations according to procedures.Walk customers in a professional and courteous manner according to procedures.Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.DESIRED SKILLS AND QUALIFICATIONS:
Education:
High school diploma or equivalent experience.Experience:
Three to twelve months of employment in a related position guest relation position with this company or other organizations.Skills and Abilities:
Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.Salary:
$19.00 per hourBENEFITS PACKAGE
Daily Pay!Uniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employment401k with employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition Reimbursement
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Assistant Guest Services ManagersCOMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.POSITION PROFILE:
Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.ESSENTIAL JOB FUNCTION:
Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.Manage phone activity including providing general knowledge to callers.Cancel room reservations according to procedures.Walk customers in a professional and courteous manner according to procedures.Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.DESIRED SKILLS AND QUALIFICATIONS:
Education:
High school diploma or equivalent experience.Experience:
Three to twelve months of employment in a related position guest relation position with this company or other organizations.Skills and Abilities:
Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.Salary:
$19.00 per hourBENEFITS PACKAGE
Daily Pay!Uniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO beginning after ninety (90) days of employment401k with employer matchTeam Member Awards and Recognition programs throughout the yearFood and Beverage DiscountsTuition Reimbursement
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