Target
Service & Engagemnt Team Leader
Target, Wilmington, Massachusetts, us, 01887
The pay range per hour is $25.25 - $42.95
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
ALL ABOUT TARGET
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations.
Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement.
Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path.
Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve guest concerns.
Create intra-day workload optimization plans for your team.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
Address store needs (emergency, regulatory visits, etc.).
Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns.
All other duties based on business needs.
WHAT WE ARE LOOKING FOR
High school diploma or equivalent.
Must be at least 18 years of age or older.
Previous retail experience preferred, but not required.
Effective communication skills.
Welcoming and helpful attitude.
Ability to manage workload and prioritize tasks independently and with a team.
Capability to remain focused and composed in a fast-paced environment.
Flexible work schedule (e.g., nights, weekends and holidays) and reliable attendance necessary.
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.
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Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
ALL ABOUT TARGET
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations.
Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement.
Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path.
Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve guest concerns.
Create intra-day workload optimization plans for your team.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
Address store needs (emergency, regulatory visits, etc.).
Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns.
All other duties based on business needs.
WHAT WE ARE LOOKING FOR
High school diploma or equivalent.
Must be at least 18 years of age or older.
Previous retail experience preferred, but not required.
Effective communication skills.
Welcoming and helpful attitude.
Ability to manage workload and prioritize tasks independently and with a team.
Capability to remain focused and composed in a fast-paced environment.
Flexible work schedule (e.g., nights, weekends and holidays) and reliable attendance necessary.
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.
#J-18808-Ljbffr