DevOps Engineer

How you'll help us Keep Climbing (overview & key responsibilities)Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.In 2023, Delta was named the World’s Most Admired Airline by Fortune, with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year. Additionally, the quality of Delta's in-flight and airport experience, expanding network of destinations and reputation for reliability lifted it to the number one ranking on Conde Nast Traveler's 2022 Readers Choice Awards for Best Airlines in the U.S.Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.Role Description:The DevOps Engineer is responsible for assisting in designing, developing, installing, and maintaining the set of CI/CD development tools that enable Delta developers to streamline, accelerate, and have insight into their software deployments. They will work closely with development, security, and reporting teams to support the delivery of secure high-quality applications. As a member of the Developer Experience team, engineers will also be involved with engineering, support, and thought leadership as it relates to the platform, automation, and other related activities.Responsibilities:Implement custom enhancements for our CI/CD toolset, including GitLab, Nexus, and SonarQube to support Delta’s unique processesProvide technical guidance and support to development teams including creating, testing, and documenting design patterns to support automation of the software build and deployment processProvide User support to the developer community to help resolve issues with their CI/CD pipelinesBecome a subject matter expert with the ability to explain and translate relevant details of the GitLab, Nexus, and SonarQube platforms and their integration to those less familiarAssist with infrastructure and platform operational maintenance support including installing patches, upgrades, configuration, testing, certificate application, and monitoringAssist developer and stakeholder teams with leveraging the CI/CD toolset to enable features that result in more immediate feedback for faster speed-to-market through earlier bug and vulnerability detectionAssist in development of custom monitoring and metrics for the CI/CD toolset and the underlying AWS cloud infrastructureAssist in monitoring and troubleshooting the tools and infrastructure, identifying and resolving issues to ensure high availability and performanceAssist in the development of custom automations for repeatable tasks including deploying the CI/CD toolset and the underlying AWS cloud infrastructureAssist in Tier 1 (on-call) support as part of incident management, ensuring that our team’s applications are performing as expectedAssist in monitoring hardware, tool performance, and user metrics for the purposes of maintaining toolset health and identifying thresholds for scalingAssist with configuration and maintenance of interfaces for related tool integrationsDocument and communicate the status of progress against plans, taking corrective action if necessaryIdentify, clarify, and resolve project activity issues and risks, escalating as neededUphold enterprise policy guidelines and recommend new and improved guidelines as appropriateDevelop and maintain a positive rapport with other teams in the IT organizationWhat you need to succeed (minimum qualifications)2+ years’ hands-on operational experience with the GitLab code repository tool including deploying the application to a cloud environment, application of certificates, and patching2+ years’ hands-on experience with AWS services including VPCs, CloudFormation, IAM, Lambda, Step Functions, S3, EC2, and Route53Hands-on experience with deploying HA/DR solutions for code management toolsHands-on experience with infrastructure as code tools such as Terraform and AWS CDKExperience with installing, modifying, configuring, and monitoring CI/CD pipeline toolsExperience with configuration automation management tools such as Chef, Puppet, Ansible, or comparable substitutesExperience with security tools and reporting such as Veracode and assisting in platform security remediationsExperience with building data back-up and resource management automationsHands-on experience with code quality tools such as SonarQube, or comparable substitutesHands-on experience with dependency repository management tools such as Nexus, or comparable substitutesWorking knowledge of Kubernetes/OpenShiftDeep conceptual and applied understanding of DevOps concepts, tools, and practicesStrong understanding of software development lifecycleMust have good analytic skills and the ability to apply these skills in a multi-tasking environment where more than one project may require participation at a given timeMust have outstanding skills in communicating complex technical issues, and providing comprehensive written, oral and/or digital productsExperience developing POCs and should be passionate to innovate new solutionsExperience in CI/CD, TDD and DevOpsConsistently prioritizes safety and security of self, others, and personal data.Embraces diverse people, thinking, and styles.Possesses a high school diploma, GED, or high school equivalency.Is at least 18 years of age and has authorization to work in the United States.What will give you a competitive edge (preferred qualifications)Working knowledge of networking topics such as protocols, firewalls, etc.Experience with Agile teams, tools, practices & ceremonies (kanban, stand-ups, sprints, etc.)Experience in extracting metrics from CI/CD pipeline toolsKnowledge of relevant industry leading standards and emerging technologiesMonitoring/Logging: SumoLogic, Dynatrace, CloudWatch, Grafana and PrometheusDelta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

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