Tier 1, IT Help Desk Support

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!Our Company Culture:Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.Centre Company Benefits:Hybrid Work Options, Paid Time Off, and Paid HolidaysMedical, Dental, Vision, and 401(k) with employer match contributionsStability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionallyPosition Summary:The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies with an emphasis on matter resolution, onboarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks, and other duties as assigned.Essential Duties and Responsibilities:Problem management and escalation of issues in a timely mannerPrioritization of tasks and meeting of deadlines, excellent time management skillsExcellent troubleshooting and assessment skillsExcellent written/verbal communication skillsMust be a team player with outstanding customer service skillsEntry of time sheets, expense reports, and documentation on or before deadlineKeep up-to-date on market trends, theory, and new ways of doing things; embrace changeAssist with change-management activitiesPrepare and deliver complete and concise documentation for all projectsPresent progress reports to immediate supervisor and/or Project Manager (if so assigned)Help turn business problems into technical solutionsManage deployment of equipment in compliance with established technology policiesParticipate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation, and virtualization issuesEducation/Experience/Certifications:2+ years experience in IT related study or fieldMust possess basic knowledge and experience with:Windows 7/8/10Microsoft Office suiteMicrosoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)Understanding of basic network conceptsUnderstanding of application, desktop, and server virtualizationUnderstanding of Desktop Deployment / ImagingBachelor’s Degree a plusDesired Experience/Certifications:Certifications:CompTIA A+ Certification a plusWindows Server 2008/2012/2016Microsoft Office 365 Admin portalUnderstanding of File Permissions (NTFS & Sharing)High School Degree requiredAssociate's Degree or higher preferredWork Environment and Physical Demands:Work primarily in a climate-controlled environment with minimal safety/health hazard potentialOccasional lifting (up to 50 pounds) may be requiredReasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this roleThe noise level in the work environment is moderateFrequent local travel required

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