Sr Analyst, SW Support

About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.ISS NTAM Technology organization is looking for a Sr Analyst SW Support who can work under general supervision (but works independently), responsible for day-to-day technical improvement, support and maintenance for multiple trading, portfolio management, and trade routing applications. ISS NTAM Technology organization is a global team (APAC, EMEA and North America) working with various proprietary and vended applications for the Asset Management business units at Northern Trust Company.ROLE:Technical Sr Analyst has responsibility for the technical improvement, support and maintenance of Northern Trust’s Asset Management portfolio and order management, trade routing, and other top 100 applications. This role will support our NTAM business and operations partners and clients, and will liaise with upstream and downstream application teams.The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trading applications. Candidate should be available Monday – Friday with individual schedules based on coverage rotation/duties. Some night/weekend may be required from time to time.PRINCIPAL RESPONSIBILITIES:Candidate should be able to troubleshoot (review, analyze and resolve) production issue and able to apply code fix on needed basis.Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support.Monitor and provide support to production job streams.Coordinate with various teams including offshore staff and raise tickets for all issues, analyze root cause and assist in efficient resolution of all production processes.Candidate will be responsible on-call basis after office hours including weekends to support High and Critical production issues.Actively contribute to continuous service improvement projects to improve the stability of critical business applications.Develop understanding of and adherence to Northern Trust’s technology and corporate standards at all times.Present IT in a professional manner, exhibit customer service values in line with NT’s A Approach.SKILLS / EXPERIENCE:5+ years of experience in a technical business facing role, within a financial institution or similar preferred.Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.Team player will be working as part of a global technology team, cross training and supporting multiple critical Asset management front office applications.Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow is beneficial.Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents and implement improvement plans.Familiarity with working with other technology teams such as Development, Infrastructure and vended software support teams.Individuals who embrace AGILE principles and practices.Working Knowledge of Oracle (SQL and PL/SQL).Working Knowledge of MS SQL.Knowledge of Python.Knowledge in MS Azure Platform as a Service.Knowledge of Cloud technologies.Knowledge of JSON is a plus.Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodation:Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

MyHRHelp@ntrs.com .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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