Insight Housing
Resident Advocate (On Call)
Insight Housing, Alameda, California, United States, 94501
Compensation: $25/hour
Company Overview
For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.Program Overview
Dwight Way is a temporary shelter that offers homeless individuals a safe place to stay and support while they build income, skills, and seek permanent housing. Our women’s shelter has been in operation since 1992.Position Summary
Under the supervision of the Program Manager, the Resident Advocate provides direct supportive services and supervision to homeless individuals in our women’s shelter. Responsibilities include client intakes, assisting with activities of daily living, HMIS data entry, assessing clients to determine barriers to housing, assisting with completing documents, and providing referrals to various community services including substance abuse treatment, CES housing navigation, mental health services, benefits advocacy, and veteran’s services.Essential Duties and Responsibilities
Establish and maintain clear and effective communications with clients, ensuring that their needs are met. Practice active and empathetic listening.Maintain supervision of clients and shelter property at all times.Provide emotional support and counseling to clients.Provide information and referral to various resources as needed.Manage new client intake process- accept referrals from the Coordinated Entry System (CES); manage emergency one-night beds; ensure enrollment of each client in the Alameda County HMIS system; provide new client orientations including a review of the Shelter Handbook with each new client.Create new client intake packets and client charts.Update North County HUB spreadsheet and shelter sign-in sheets daily.Provide supportive services including preparing and serving meals, stripping beds, cleaning and organizing, laundry, updating client housing board, restocking cleaning supplies, and properly storing food following health and safety guidelines after serving meals.Assist clients with managing activities of daily living including proper bathing and hygiene practices, maintaining room cleanliness, and completing various chores.Provide crisis intervention and advocate on behalf of clients as needed.Educate clients on program and facility rules and procedures clearly. Ensure clients follow these rules and procedures in a consistent manner.Complete and file all paperwork (statistics or any other information requested by supervisor) in a timely and accurate manner.Review and update staff log and client communication log each shift and in accordance with established procedures.Provide accurate, timely, and complete transfer of program and client information to other staff as they begin their shift.Participate in program planning and policy development for all clients.Participate in promoting a safe, healthy, and clean working environment consistent with the agency’s health and safety practices.Attend and participate in all meetings and trainings as assigned.Complete and submit timesheets in a timely and accurate manner.Work within the framework of Insight Housing’s Code of Conduct.Perform other tasks as assigned.Qualifications, Skills, and Abilities
High school diploma preferred.Ability to complete CPR/First Aid Training.Prior direct support experience with individuals experiencing homelessness, mental health, substance abuse, or other social issues highly preferred. Prior customer service experience in any industry will be considered.Lived experience strongly preferred and will be valuable.Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues, and to a trauma-informed approach to care for individuals.Knowledge of computer and Microsoft Office Suite (Word, Excel, Outlook, and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.Ability to provide good customer service, communicate effectively, and maintain a calm demeanor in stressful situations.Capable of working independently and as part of a team.Good verbal and written communication skills.Good interpersonal and crisis intervention skills with a can-do and flexible attitude. Ability to work well under high pressure.Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.Ability to maintain professional conduct, attitude, and appearance at all times.Special Requirements
Must be able to receive and maintain criminal records clearance.Must be able to obtain TB clearance.Physical Requirements
Regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.May be occasionally required to stoop, kneel, or crouch.May be required to lift or move up to 50 lbs.We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
Company Overview
For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.Program Overview
Dwight Way is a temporary shelter that offers homeless individuals a safe place to stay and support while they build income, skills, and seek permanent housing. Our women’s shelter has been in operation since 1992.Position Summary
Under the supervision of the Program Manager, the Resident Advocate provides direct supportive services and supervision to homeless individuals in our women’s shelter. Responsibilities include client intakes, assisting with activities of daily living, HMIS data entry, assessing clients to determine barriers to housing, assisting with completing documents, and providing referrals to various community services including substance abuse treatment, CES housing navigation, mental health services, benefits advocacy, and veteran’s services.Essential Duties and Responsibilities
Establish and maintain clear and effective communications with clients, ensuring that their needs are met. Practice active and empathetic listening.Maintain supervision of clients and shelter property at all times.Provide emotional support and counseling to clients.Provide information and referral to various resources as needed.Manage new client intake process- accept referrals from the Coordinated Entry System (CES); manage emergency one-night beds; ensure enrollment of each client in the Alameda County HMIS system; provide new client orientations including a review of the Shelter Handbook with each new client.Create new client intake packets and client charts.Update North County HUB spreadsheet and shelter sign-in sheets daily.Provide supportive services including preparing and serving meals, stripping beds, cleaning and organizing, laundry, updating client housing board, restocking cleaning supplies, and properly storing food following health and safety guidelines after serving meals.Assist clients with managing activities of daily living including proper bathing and hygiene practices, maintaining room cleanliness, and completing various chores.Provide crisis intervention and advocate on behalf of clients as needed.Educate clients on program and facility rules and procedures clearly. Ensure clients follow these rules and procedures in a consistent manner.Complete and file all paperwork (statistics or any other information requested by supervisor) in a timely and accurate manner.Review and update staff log and client communication log each shift and in accordance with established procedures.Provide accurate, timely, and complete transfer of program and client information to other staff as they begin their shift.Participate in program planning and policy development for all clients.Participate in promoting a safe, healthy, and clean working environment consistent with the agency’s health and safety practices.Attend and participate in all meetings and trainings as assigned.Complete and submit timesheets in a timely and accurate manner.Work within the framework of Insight Housing’s Code of Conduct.Perform other tasks as assigned.Qualifications, Skills, and Abilities
High school diploma preferred.Ability to complete CPR/First Aid Training.Prior direct support experience with individuals experiencing homelessness, mental health, substance abuse, or other social issues highly preferred. Prior customer service experience in any industry will be considered.Lived experience strongly preferred and will be valuable.Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues, and to a trauma-informed approach to care for individuals.Knowledge of computer and Microsoft Office Suite (Word, Excel, Outlook, and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.Ability to provide good customer service, communicate effectively, and maintain a calm demeanor in stressful situations.Capable of working independently and as part of a team.Good verbal and written communication skills.Good interpersonal and crisis intervention skills with a can-do and flexible attitude. Ability to work well under high pressure.Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.Ability to maintain professional conduct, attitude, and appearance at all times.Special Requirements
Must be able to receive and maintain criminal records clearance.Must be able to obtain TB clearance.Physical Requirements
Regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.May be occasionally required to stoop, kneel, or crouch.May be required to lift or move up to 50 lbs.We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr