Northwestern University
Technical Support Specialist - Law School
Northwestern University, Chicago, Illinois, United States, 60290
Responds to users to resolve problems associated with the organizational area's workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Provides standard installation, maintenance and testing of workplace endpoint technology to ensure proper operation. Coordinates standard projects, working closely with peers and users to deliver optimum services.
Specific Responsibilities :
Strategic Planning
Assists in the creation of workplace endpoint technology initiatives.
Recommends changes to address frequent support issues encountered by users.
Recommends changes to processes to increase efficiency and effectiveness.
Plans, schedules and coordinates with other technical groups to work through project deliverables, issue resolution or service fulfillment.
Administration
Documents activities, events and materials used in accordance with teams processes and forms.
Maintains hardware and software inventories and documentation.
Attends training sessions and meetings regarding updates and/or enhancements to organizational area's endpoint technology.
Attends user meetings to gain knowledge of users' evolving business.
Drafts training documents and trains users on use of various endpoint technology.
Creates project charter documents with goals, objectives and deliverables.
Creates project plans showing tasks, sequence and people resources.
Drafts business communications regarding various endpoint technology and support.
Authors scopes of work for small projects.
Development
Supports troubleshooting/triage assistance to users in a courteous and professional manner.
Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.
Installs, configures, repairs, and troubleshoot endpoint technology while following established procedures.
Performance
Coordinates with internal and external technical support personnel to resolve technical issues.
Diagnoses and resolves complex problems to problems, questions and inquiries encountered by clients according to established practices.
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
2 years IT, CS user support or other relevant experience required.
Preferred Qualifications:
1 Year experience using and supporting end users with emerging technology (i.e. AI or VR technology).
Benefits:At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more!
Work-Life and Wellness:Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
Professional Growth & Development:Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home.
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Specific Responsibilities :
Strategic Planning
Assists in the creation of workplace endpoint technology initiatives.
Recommends changes to address frequent support issues encountered by users.
Recommends changes to processes to increase efficiency and effectiveness.
Plans, schedules and coordinates with other technical groups to work through project deliverables, issue resolution or service fulfillment.
Administration
Documents activities, events and materials used in accordance with teams processes and forms.
Maintains hardware and software inventories and documentation.
Attends training sessions and meetings regarding updates and/or enhancements to organizational area's endpoint technology.
Attends user meetings to gain knowledge of users' evolving business.
Drafts training documents and trains users on use of various endpoint technology.
Creates project charter documents with goals, objectives and deliverables.
Creates project plans showing tasks, sequence and people resources.
Drafts business communications regarding various endpoint technology and support.
Authors scopes of work for small projects.
Development
Supports troubleshooting/triage assistance to users in a courteous and professional manner.
Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.
Installs, configures, repairs, and troubleshoot endpoint technology while following established procedures.
Performance
Coordinates with internal and external technical support personnel to resolve technical issues.
Diagnoses and resolves complex problems to problems, questions and inquiries encountered by clients according to established practices.
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
2 years IT, CS user support or other relevant experience required.
Preferred Qualifications:
1 Year experience using and supporting end users with emerging technology (i.e. AI or VR technology).
Benefits:At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more!
Work-Life and Wellness:Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
Professional Growth & Development:Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home.
#J-18808-Ljbffr