Infosys Limited
ServiceNow TSM Architect
Infosys Limited, Hartford, Connecticut, us, 06112
Infosys is seeking a ServiceNow (TSM) Architect. In this role, you should have hands-on experience with ServiceNow TSM and its interaction with BSS/OSS systems, including ServiceNow modules like TSOM (Telecom Service Operations Management) and FSM (Field Service Management) in the Enterprise/Consumer/Federal segment. You will significantly contribute to identifying best-fit architectural solutions for one or more projects, develop application designs, and provide regular support/guidance to project teams on complex coding, issue resolution, and execution. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, participate in sales, and various pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Candidate can work out of any one of these locations: Richardson, TX, Raleigh, NC, Phoenix, AZ, Hartford, CT, or Indianapolis, IN. This position may require relocation and/or travel to project locations.
Required Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 11 years of experience in Information Technology.2+ years’ experience as Architect in Telecom Service Management.Experience with ServiceNow TSM module and its interaction with BSS/OSS systems including ServiceNow modules TSOM (Telecom Service Operations Management)/FSM (Field Service Management) in the Enterprise/Consumer/Federal segment.Understanding of Agile way of working.
Preferred Qualifications
OSS/BSS experience with extensive technical design expertise in Service Assurance, Network Assurance, ITSM, Monitoring (application, performance, network resource, etc.), CSM (Customer Service Management), and Customer Service Portal capabilities.Experience in driving the technical product definition scope through the development lifecycle to provide early realization of the value of products and product features.Lead a multi-disciplinary team to design, develop, test, release, and potentially operate a technical product that will underpin a broad portfolio of propositions.Drive the prioritization of developments, developing plans and roadmaps, using skills in the domain, product management, and stakeholder management.Expected to work in an autonomous manner, setting direction and prioritization for teams, and communicating with stakeholders and dependent teams to ensure successful delivery of the Technical Product.Experience of working in large programs and owning a product that is part of a wider portfolio. Demonstrable ability to understand and resolve conflicting priorities with other products.Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guiding them to achieve customer requirements and ensuring compliance with best practices.Good communication and client interfacing skills.ServiceNow-certified implementation specialist (ITSM/CSM).
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per job requirements.
About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Equal Employment OpportunityInfosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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Candidate can work out of any one of these locations: Richardson, TX, Raleigh, NC, Phoenix, AZ, Hartford, CT, or Indianapolis, IN. This position may require relocation and/or travel to project locations.
Required Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 11 years of experience in Information Technology.2+ years’ experience as Architect in Telecom Service Management.Experience with ServiceNow TSM module and its interaction with BSS/OSS systems including ServiceNow modules TSOM (Telecom Service Operations Management)/FSM (Field Service Management) in the Enterprise/Consumer/Federal segment.Understanding of Agile way of working.
Preferred Qualifications
OSS/BSS experience with extensive technical design expertise in Service Assurance, Network Assurance, ITSM, Monitoring (application, performance, network resource, etc.), CSM (Customer Service Management), and Customer Service Portal capabilities.Experience in driving the technical product definition scope through the development lifecycle to provide early realization of the value of products and product features.Lead a multi-disciplinary team to design, develop, test, release, and potentially operate a technical product that will underpin a broad portfolio of propositions.Drive the prioritization of developments, developing plans and roadmaps, using skills in the domain, product management, and stakeholder management.Expected to work in an autonomous manner, setting direction and prioritization for teams, and communicating with stakeholders and dependent teams to ensure successful delivery of the Technical Product.Experience of working in large programs and owning a product that is part of a wider portfolio. Demonstrable ability to understand and resolve conflicting priorities with other products.Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guiding them to achieve customer requirements and ensuring compliance with best practices.Good communication and client interfacing skills.ServiceNow-certified implementation specialist (ITSM/CSM).
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per job requirements.
About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Equal Employment OpportunityInfosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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