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General Dynamics Corporation

End User Experience Engineer - TS/SCI w/Poly

General Dynamics Corporation, Baltimore, Maryland, United States,


End User Experience Engineer - TS/SCI w/PolyLocation:

USA MD Annapolis Junction - 2711 Technology Dr (MDS016)Full Part/Time:

Full timeJob Req:

RQ181357Type of Requisition:

RegularClearance Level Must Currently Possess:

Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:

Top Secret SCI + PolygraphJob Family:

Systems EngineeringUS Citizenship Required:

Yes

Responsibilities for this PositionWe are seeking a proactive and experienced End User Experience Engineer to spearhead the implementation and deployment of the 1E application across our entire end user environment. This role will focus on assessing and enhancing customer end user experiences, driving continual user performance improvements, and ensuring compliance efforts are met effectively.

HOW A END USER EXPERIENCE ENGINEER WILL MAKE AN IMPACT:

Lead the implementation and deployment of the 1E application across the organization's end user environment.

Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.

Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.

Develop and implement strategies for continual service improvement and security enhancement initiatives.

Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.

Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.

Ensure compliance with IT policies, procedures, and regulatory requirements.

Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.

Stay current with industry trends and emerging technologies in end user experience management and IT operations.

Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.

WHAT YOU'LL NEED TO SUCCEED:Education:

Bachelor of Arts/Bachelor of ScienceRequired Experience:

8+ years of related experienceRequired Technical Skills:

Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application.Security Clearance Level:

TS/SCI w/PolyRequired Skills and Abilities:

Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements. Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences.

Preferred Skills:

Strong understanding of IT operations, including experience with Splunk and SCCM environments. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Strong problem-solving skills and the ability to troubleshoot complex technical issues.

Location:

On Site

The likely salary range for this position is:

$116,979 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40Travel Required:

Less than 10%Telecommuting Options:

Onsite

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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