FCM Travel - Flight Centre Travel Group
FCM - Dedicated Program Administrator - Boston, MA
FCM Travel - Flight Centre Travel Group, Boston, Massachusetts, us, 02298
FCM - Dedicated Program Administrator
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore, and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
About The Opportunity
FCM Consulting provides corporate travel management support through its OTR (Outsourced Travel Resources) offering. This Dedicated Program Admin will be the primary support for an FCM Consulting OTR client, supporting the travel manager. The Program Admin will primarily handle tactical tasks and work closely with the client and FCM Account Management to execute.
This position will perform a variety of functions related to the client's regional or global travel portfolio. Dependent on the scope of work defined in the client contract, this may involve significant traveler/EA interaction, reporting, issue tracking, OBT ticket administration, and more. This position will have a thorough understanding of the corporate travel industry and may conduct training as necessary.
Key Responsibilities
Traveler/EA Interface – handle day-to-day questions and comments from travelers and travel arrangers.
Build relationships with and participate in monthly/periodic meetings with EAs.
Maintain the “travel@client.com” inbox by answering common questions and redirecting queries as appropriate.
Maintain issue log tracking supplier, TMC, and program-level complaints.
Suppliers – engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service
Support strategic sourcing activities (RFPs and Performance Management) for airlines, hotels, car rental and ground transport.
Collect and summarize performance reports from preferred suppliers (air, hotel, car rental, rideshare)
Schedule and attend preferred supplier QBRs.
Duty of Care – understand the client’s Traveler Safety protocols
Identify current safety and security agreements.
Direct traveler/EA queries to appropriate risk management resources.
Communication/Engagement
Contribute to client’s internal communications via intranet, FCM Platform, OBT messaging.
Success Metrics – track KPIs as identified by travel manager
Compile and produce regular KPI and traveler feedback reports for travel manager.
Experience & Qualifications
3+ years corporate travel account management or travel operations experience
Proven experience navigating large organizations and multi-layered structures
Experience with TMC and/or T&E reporting
Intermediate knowledge of Microsoft Office applications, with superior Excel skills
Excellent written, oral, and interpersonal communication skills
Project management skills to operate as an effective team player
Analytical in approach with the ability to manage multiple, simultaneous deadlines while maintaining an eye for detail
Self-starter; ability to excel in a dynamic and fast-paced environment
Maintains a high level of confidentiality always, and communicates professionally with all levels of the organization
Fluent in English, other languages a plus
Location – Boston, MA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of
$80,000.
Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity, and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
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FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore, and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
About The Opportunity
FCM Consulting provides corporate travel management support through its OTR (Outsourced Travel Resources) offering. This Dedicated Program Admin will be the primary support for an FCM Consulting OTR client, supporting the travel manager. The Program Admin will primarily handle tactical tasks and work closely with the client and FCM Account Management to execute.
This position will perform a variety of functions related to the client's regional or global travel portfolio. Dependent on the scope of work defined in the client contract, this may involve significant traveler/EA interaction, reporting, issue tracking, OBT ticket administration, and more. This position will have a thorough understanding of the corporate travel industry and may conduct training as necessary.
Key Responsibilities
Traveler/EA Interface – handle day-to-day questions and comments from travelers and travel arrangers.
Build relationships with and participate in monthly/periodic meetings with EAs.
Maintain the “travel@client.com” inbox by answering common questions and redirecting queries as appropriate.
Maintain issue log tracking supplier, TMC, and program-level complaints.
Suppliers – engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service
Support strategic sourcing activities (RFPs and Performance Management) for airlines, hotels, car rental and ground transport.
Collect and summarize performance reports from preferred suppliers (air, hotel, car rental, rideshare)
Schedule and attend preferred supplier QBRs.
Duty of Care – understand the client’s Traveler Safety protocols
Identify current safety and security agreements.
Direct traveler/EA queries to appropriate risk management resources.
Communication/Engagement
Contribute to client’s internal communications via intranet, FCM Platform, OBT messaging.
Success Metrics – track KPIs as identified by travel manager
Compile and produce regular KPI and traveler feedback reports for travel manager.
Experience & Qualifications
3+ years corporate travel account management or travel operations experience
Proven experience navigating large organizations and multi-layered structures
Experience with TMC and/or T&E reporting
Intermediate knowledge of Microsoft Office applications, with superior Excel skills
Excellent written, oral, and interpersonal communication skills
Project management skills to operate as an effective team player
Analytical in approach with the ability to manage multiple, simultaneous deadlines while maintaining an eye for detail
Self-starter; ability to excel in a dynamic and fast-paced environment
Maintains a high level of confidentiality always, and communicates professionally with all levels of the organization
Fluent in English, other languages a plus
Location – Boston, MA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of
$80,000.
Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity, and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
#J-18808-Ljbffr