Lead Product Operations Analyst

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doThe Lead Product Operations Analyst will bring together teams from across Docusign organizations and functions to help us deliver incredible products to our customers. This individual is one who strives to efficiently align cross-functional collaborators, has a keen business sense, sound judgment, and can thoughtfully develop scalable frameworks to support complex programs with measurable business outcomes. This role will be instrumental in developing methods for teams to work seamlessly across organizational lines. The Lead Product Operations Analyst is a creative problem-solver, even in the face of more complex, or larger-scale deliverables. This individual will be able to tell a story based on data to ensure the team plays a critical role in getting Docusign’s products into the hands of our customers.This position is an individual contributor role reporting to Director, Program Management. ResponsibilityDevelop scalable frameworks to support the product lifecycle, using first-hand experience in product to identify areas for improvement, and drive the implementation and governance of best practices and standards that connect operating lines across functionsContribute to business reviews and decision making forums, providing a neutral perspective based on scorecards and frameworks instituted as part of the product lifecycle governanceDrive key business and product decisions to be made cross functionally among senior leadership teams at pivotal moments in the product life cycleDeliver influential and impactful presentations and other communications that lead to better functional and cross-functional understanding and alignment on objectives and path forwardDrive written and verbal communications around the product lifecycle, its intersections with business reviews and other operating rhythms, and clearly articulate decisions needed and path forward in a clear and concise manner to a wide range of partners across functionsIdentify complex problems and issues across the organization and define and lead programs and processes to solve themInfluence and advise team members, critical collaborators and executive management across organizations to act and drive programs to completionEstablish and lead operating processes and tools for effectively managing the organizationChampion quick and effective decision making, and hold self and team members accountable for reaching goalsJob DesignationHybrid:Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasic -8+ years minimum related business experienceBachelor's degreeExperience working in management consulting, product management and strategy, analytics, or product operationsExperience working closely and influencing product, engineering, marketing, and sales teamsPreferredBachelors or Masters Degree in Data Analytics or related fieldExperience working with data visualization tools including TableauBusiness experience related to strategy, operations or analyticsAbility to influence without authority, able to tell a story based on data in order to bring others along in their visionA Six Sigma “Black Belt” and thoughtfully applies this ideology to ongoing business prioritiesExcellent written and verbal communication skillsQuickly and positively adaptable to changing conditions, e.g., evolving or new business processes, technologies, other tools, standards, ways of working, etc.Wage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $134,900.00 - $216,975.00 base salaryIllinois: $129,000.00 - $182,250.00 base salaryWashington: $129,000.00 - $190,550.00 base salaryThis role is also eligible for bonus, equity and benefits.Global benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsLife at DocuSignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.EEO StatementIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights posterJob SummaryLocation: US-CA-San Francisco | US-IL-Chicago | US-WA-SeattleCategory: Business OperationsPosition Type: Regular