Senior Product Designer

As a designer at Forward, you have a unique opportunity to redesign healthcare from the ground up. Forward is on a bold mission to make high quality healthcare available at scale across the globe, with a vastly improved user experience—easier, more accessible, and massively more effective.To do this, we’ve brought together hardware, software, and doctors under one roof, and are taking all that we’ve learned from modern medicine, consumer products, and advanced technologies. We’re intentionally a direct-to-consumer product, which gives us a single, clean incentive: create the best possible consumer value at the lowest possible cost. By freeing ourselves from designing for insurance companies and billing codes, we’re able to focus purely on patient outcomes, and we believe our recently launched CarePods are a critical innovation for dramatically lower cost, higher quality care.We’re looking for a product designer to join our tight-knit design team. You’ll have a key role in defining Forward’s user experience, developing novel products and services, and evolving our pioneering products. You’ll partner with an incredible group of world-class doctors, leaders, product managers, engineers, and operators, within a culture that deeply prioritizes design and user experience.We’re funded by top investors, and since launching in 2017 have expanded nationwide. We’re looking for passionate, mission-oriented individuals to work with—we’re still just getting started.What You'll Do:

Directly contribute to saving and improving lives — Your designs will impact the health decisions made by thousands of people - including some that wouldn't have access to any care if not for Forward.Democratize advanced healthcare with approachable consumer design — Transform sophisticated health diagnostics and leading clinical science into approachable, intuitive user experiences, ensuring that every Forward member can lead and navigate their own healthcare journey with confidence and even delight.Create immersive self-serve experiences in CarePods — Pioneer entirely novel healthcare experiences by developing self-service diagnostics that are comfortable, intuitive, and engaging experiences, including for self-service blood draws and heart exams.Design behavior change for lasting health — Craft experiences that educate and engage users in their health journey, using behavior change principles and novel touchpoints to drive meaningful lifestyle changes across the Forward mobile app and CarePod.Empower clinical engineers with AI-enabled tools — Develop workflows that marry AI with human expertise, providing clinicians and engineers with toolsets for harnessing the world’s clinical knowledge and optimizing data-driven clinical decisions.Own projects end-to-end and collaborate with a top-tier team of fellow designers from IDEO, Uber, and more, and alongside founders, leaders, and PMs from Meta, Tesla, Airbnb. You’ll also collaborate closely with our clinician team, operators, hardware engineers, and more.Question norms and industry constraints to reinvent patient journeys — Nationwide, chronic disease is at unconscionable record highs, while healthcare has never cost so much to access. With CarePods and self-serve care, and without insurance and 1:1 doctor constraints, the entire healthcare journey can and must be reinvented. You’ll be empowered to move with autonomy, support, and urgency.What We're Looking For:

3+ years experience designing and shipping digital products (physical product experience a plus, but not required, we’ll help you learn).Design decisions grounded in first principles reasoning, user research, metrics, and business goals.A growth mindset, a bias to action, and a desire to lean into big problems.Embrace and navigate ambiguity—a lot of Forward is designed from scratch, with a first-principles mindset and a question of “what if?”Thrive on cross-functional collaboration and shared successes, as you’ll work closely with diverse teams and navigate tough constraints.Product passion, from wireframes and storytelling to pixels, motion, and the speed of the CarePod door opening, you care about delivering great user experiences.Mission-led motivation with a desire to create lasting positive impact with your design skills.You care for the people, the team, and the business. People want to work with you because you bring out the best in them and you help the team succeed.

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