Client Advisor - San Francisco Bloomingdales

POSTING DATE: Oct 11, 2024 LOCATION: San Francisco, United States EMPLOYMENT TYPE: Full Time POSITION OVERVIEW: Create an exceptional client experience by advising clients in making purchases that satisfy their needs, desires, and personal style. Cultivate client relationships while achieving/exceeding individual and store goals. RESPONSIBILITIES: Engage with clients in accordance with the Moncler Selling and Service standards Achieve and exceed sales goals and key retail KPIs (Average Dollar Transaction - ADT, Units per Transactions - UPT, Data Capture, Repurchase Rate, etc.) Develop and foster long-lasting client relationships through engaging conversation and active clientele management Drive business and sales goals by proactively reaching out to existing clients and developing new clients Maintain company merchandise presentation standards Proactively follow up with customer charge sends, repairs, and holds Develop and maintain product knowledge Review and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and exceed client expectations Support in inventory preparation and execution Partner with all employees in the store to maintain a collaborative work environment Additional responsibilities as assigned QUALIFICATIONS: Previous experience in luxury retail Proven track record of successful sales generation and building client relations Results-driven and customer-focused Strong attention to detail Proficient in MS Word, Excel, and Outlook Moncler includes a reasonable estimate of the salary rate range for this role, considering factors such as business needs, skill sets, experience, training, licensure, and certifications. A reasonable estimate of the current base hourly range is $20.00 to $25.00 per hour. Engaging directly with clients through every channel and touchpoint, understanding their expectations, and creating unique experiences in its stores are the cornerstones of the relationship that Moncler strives to develop with its community.

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