Client Advisor - San Francisco Bloomingdales

POSTING DATE: Oct 11, 2024LOCATION: San Francisco, United StatesEMPLOYMENT TYPE: Full TimePOSITION OVERVIEW:Create an exceptional client experience by advising clients in making purchases that satisfy their needs, desires, and personal style. Cultivate client relationships while achieving/exceeding individual and store goals.RESPONSIBILITIES:Engage with clients in accordance with the Moncler Selling and Service standardsAchieve and exceed sales goals and key retail KPIs (Average Dollar Transaction - ADT, Units per Transactions - UPT, Data Capture, Repurchase Rate, etc.)Develop and foster long-lasting client relationships through engaging conversation and active clientele managementDrive business and sales goals by proactively reaching out to existing clients and developing new clientsMaintain company merchandise presentation standardsProactively follow up with customer charge sends, repairs, and holdsDevelop and maintain product knowledgeReview and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and exceed client expectationsSupport in inventory preparation and executionPartner with all employees in the store to maintain a collaborative work environmentAdditional responsibilities as assignedQUALIFICATIONS:Previous experience in luxury retailProven track record of successful sales generation and building client relationsResults-driven and customer-focusedStrong attention to detailProficient in MS Word, Excel, and OutlookMoncler includes a reasonable estimate of the salary rate range for this role, considering factors such as business needs, skill sets, experience, training, licensure, and certifications. A reasonable estimate of the current base hourly range is $20.00 to $25.00 per hour.Engaging directly with clients through every channel and touchpoint, understanding their expectations, and creating unique experiences in its stores are the cornerstones of the relationship that Moncler strives to develop with its community.

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