Field Tech Analyst

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking an IT Help Desk Analyst to join our team in Alexandria, Virginia (US-VA), United States (US).Description

The candidate will be responsible for deskside support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business applications. The candidate will assist customers when they call into or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required, the Tier II candidate will escalate to the eBusiness team for more detailed level of support. The Sr Tier II engineer will consult with appropriate manufacturers where required in coordination with the business.Qualifications

Bachelors and 3+ years’ experienceRequired Skills

Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning) 1+ yearsIncident/Request (Analysis, Documentation) 1+ yearsEffective written and oral communication skillsDesired Skills

ITIL Service ManagementPolicy AnalysisWorkstation Patching/TestingDesktop EngineeringTicketing SystemsRelease ManagementKnowledge Management

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