IT Field Training Consultant - CA/WA/OR

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.The

IT Field Training Consultant

provides tailored on-the-job IT training on the

navify lab operations

to customers’ laboratory staff during initial implementation, go-live, and post go-live as required. This position in the Roche Support Network (RSN) partners with several internal groups (commercial project management office, IT sales, commercial education group, and marketing management) to provide customized remote and onsite training to new customers and customers with highly complex workflows.This

field-based

position will require approximately 50-70% travel, including overnights, within the US. Some international travel may also be required.

Candidates must currently reside within 50 miles of a major, US metropolitan airport.JOB FACTSCollaborates with IT sales around upcoming and ongoing customer training needs within supported regionConsults with customers to understand their specific lab’s workflow and how the Roche IT solution fits and controls itIdentifies new customer IT training needs and participates in standard development to meet those needsCreates tailored training plans for customers based on their specific lab needsDelivers onsite and remote customer training sessionsIncorporates lab-specific knowledge to deliver tailored customer on-the-job customer training and ensures training deadlines are metAssists key operators with bench tech training both as part of initial implementation and as ongoing needs arise due to staff turnover.Assists customers with minor changes to system post implementation as scoped in customer training plans, lifecycle management training, and other means to increase customer self-sufficiencyServes as the local training resource to support customers with reinforcement training needs and drives customer-to-customer knowledge sharing across the regionWHO YOU AREBachelor’s degree in a related discipline or equivalent education and work experience5 years of progressive experience within the diagnostics industry or other relevant progressive experienceAdvanced knowledge in an area of specialty as demonstrated through an advanced degree and/or in-depth technical experience in the support of laboratory clinical chemistry, immunology, information technology, molecular, tissue and/or automation systemsPreferred QualificationsCurrently reside within 50 miles of a major metropolitan airport in the USAble and willing to travel 50-70%, including overnight and some international travelExperience using and/or configuring middleware solutions, ideally cobas infinity laboratory solutionSpecialized, advanced knowledge of clinical chemistry and immunology laboratory workflows, ideally on Roche platformsExperience in working in an agile environmentFormer technical IT or laboratory training experienceADDITIONAL INFORMATIONCompany car is provided with this position.This is a field-based, remote position.Relocation benefits are not offered for this position.The expected salary range for this position based on the primary location of Indianapolis is $91,100 - $169,100. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.BenefitsWho we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form

Accommodations for Applicants

.

#J-18808-Ljbffr