Banfield Pet Hospital
Chief of Staff
Banfield Pet Hospital, Chicago, Illinois, United States, 60290
Banfield Pet Hospital Chief of Staff - Chicago, Illinois
SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care). ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level. Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards. Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful. In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team. Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs. Drive doctor engagement and retention efforts in partnership with DVQ, POCP and operations. Responsible for medical equipment inventory and functionality in assigned hospitals. Partner with the Practice Manager (PM) to manage medical equipment maintenance. Actively participate in local, state, and national veterinary organizations. Ensure hospital operations meet all local, state and federal regulatory requirements. Other job duties as assigned. HIRING QUALIFICATIONS / COMPETENCIES Leadership Conflict Management Customer Focus Developing Direct Reports Directing Others Building Effective Teams Communication Skills Drive for Results EXPERIENCE, EDUCATION AND/OR TRAINING Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required. Veterinary license in good standing or eligibility for licensure. 3 years experience in small animal medicine and surgery practice. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.
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SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care). ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level. Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards. Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful. In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team. Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs. Drive doctor engagement and retention efforts in partnership with DVQ, POCP and operations. Responsible for medical equipment inventory and functionality in assigned hospitals. Partner with the Practice Manager (PM) to manage medical equipment maintenance. Actively participate in local, state, and national veterinary organizations. Ensure hospital operations meet all local, state and federal regulatory requirements. Other job duties as assigned. HIRING QUALIFICATIONS / COMPETENCIES Leadership Conflict Management Customer Focus Developing Direct Reports Directing Others Building Effective Teams Communication Skills Drive for Results EXPERIENCE, EDUCATION AND/OR TRAINING Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required. Veterinary license in good standing or eligibility for licensure. 3 years experience in small animal medicine and surgery practice. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.
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