Senior Product Deployment Strategist (SF)

At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.

About the Role

As a Product Deployment Strategist, you'll partner with teams within Post-Sales, Product Management, Engineering and other Product Deployment Strategists to become a trusted advisor for a portfolio of growing customers, and help shape how our customers use our product.

What you’ll do at Persona

Customer leadership:

You’ll be responsible for the ultimate success of our relationship with our customers throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewalProduct experience:

You’ll master Persona’s platform, and consult customers on how to leverage the products’ capabilitiesImpactful contributions:

You will directly inform Persona’s product roadmap and go-to-market strategy by deeply understanding customer use cases and their business initiatives to optimize Persona usage and introduce new product and use case ideasOwnership:

You’ll grow to own the customer relationship with large organizations, serving as a trusted advisor to executive and senior leadership across various functionsWhat you'll bring to Persona

Someone with 3+ years of experience in consulting, professional services, customer success or an equivalent roleExpertise:

You have a proven track record of solving complex challenges and driving innovation in your fieldTechnical aptitude:

You have a proven ability to grasp complex technical concepts quickly (technical background a plus!)Strong interpersonal skills:

You have a history of building and maintaining strong relationships with clients and executivesEmpathy:

You can effectively navigate and balance the needs of multiple stakeholders, and build an environment where others feel understoodOutstanding verbal and written communication skills:

You can effectively convey complex concepts persuasively to different audiencesA growth mindset:

You actively seek out learning opportunities, embrace feedback, and contribute to a culture of continuous improvement and collaborationWillingness to travel up to 25% of the time for customer engagementsCompensation & Equity

For this role, the estimated base salary range is between $120,000 - $150,000. Additionally, this estimate does not include a variable compensation component, which offers significant earning potential based on performance, meaning your total compensation could far exceed the base salary. In addition, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission.

Benefits and Perks

Persona offers a wide-range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, among others.#J-18808-Ljbffr