Mother's Market & Kitchen
Assistant Store Manager
Mother's Market & Kitchen, Santa Ana, California, United States, 92725
Pay Range:
$24.50/ hour to $80,000/yearly
JOB OVERVIEWUnder the Store Manager supervision, the
Assistant Store Manager
performs the following duties:TYPICAL DUTIES & RESPONSIBILITIESOversee, direct, and assist in store and restaurant operationsFollow up on cashier settlements, store promotions, and shift coverageCommunicate directly with the department managers on their department issues, concerns, and achievementsInteract with personnel on a human resources level with regards to their schedule needs, communications, and reviewsWalk sales floor to monitor/interact with customers and employeesGreet customers and maintain good customer relations with regards to transaction inquiries, compliments/complaints, and special request follow-upReview daily sales and monitor the daily labor changesCoordinate training schedule of new hires with department managers ensuring the best instructionRead and respond to Manager’s reports on matters of importance, relaying the content to applicable department/staffLook for areas where improvements in service may be required (implements processes, procedures and/or changes to address these issues)Take a daily visual inspection of perimeter as well as question staff about facility to ensure maintenance of physical appearance and proper function of partsResponsible for ensuring safety & security of store and staffDirect the efforts of staff to ensure productivity and quality of customer serviceReport any malfunctioning equipment to appropriate personDevelop and implement merchandising plans, including creating attractive displays, merchandise new items, sales items and promotional in order to meet sales and profit objectives of the store and departmentsSupport the Store Manager with development and direction in the execution of strategies to improve product placement and appearancePerform duties of staff when required/neededServe as a role model to others instilling a positive attitude in employeesWrite reports for accidents or other incidents such as when employees or customers are hurt within the store premises and process according to company proceduresResponsible for dealing with emergencies, crises, and any problems that arise during the day in the storeDevelop and train future leaders and is responsible for making sure employees are trainedQUALIFICATION GUIDELINESExperienceMust have prior experience as an assistant store manager, department manager or have equivalent experienceKnowledge of :Verbal proficiency of the English language, and be able to read and write at an advanced levelComputer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.Ability to:Demonstrate leadership abilities, excellent customer service skills (written, verbal)Model excellent customer service, and hold your staff accountable for doing the sameBe able and prepared to cover breaks for other staff members when neededPlace service calls, deal with vendors and contractorsPhysical Requirements/Working Conditions:Lift grocery, bulk, produce up to 100 times per dayCarry from carts or dolly to shelves, typically less than 3 ft.Push/pull carts and dolly, electric pallet jackStand and walk frequently & bend/twist oftenLift up to 50 lbs. oftenSpecial Requirements:Must be available to work various shifts as neededMust be available to work at all store locations as neededThis job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.
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$24.50/ hour to $80,000/yearly
JOB OVERVIEWUnder the Store Manager supervision, the
Assistant Store Manager
performs the following duties:TYPICAL DUTIES & RESPONSIBILITIESOversee, direct, and assist in store and restaurant operationsFollow up on cashier settlements, store promotions, and shift coverageCommunicate directly with the department managers on their department issues, concerns, and achievementsInteract with personnel on a human resources level with regards to their schedule needs, communications, and reviewsWalk sales floor to monitor/interact with customers and employeesGreet customers and maintain good customer relations with regards to transaction inquiries, compliments/complaints, and special request follow-upReview daily sales and monitor the daily labor changesCoordinate training schedule of new hires with department managers ensuring the best instructionRead and respond to Manager’s reports on matters of importance, relaying the content to applicable department/staffLook for areas where improvements in service may be required (implements processes, procedures and/or changes to address these issues)Take a daily visual inspection of perimeter as well as question staff about facility to ensure maintenance of physical appearance and proper function of partsResponsible for ensuring safety & security of store and staffDirect the efforts of staff to ensure productivity and quality of customer serviceReport any malfunctioning equipment to appropriate personDevelop and implement merchandising plans, including creating attractive displays, merchandise new items, sales items and promotional in order to meet sales and profit objectives of the store and departmentsSupport the Store Manager with development and direction in the execution of strategies to improve product placement and appearancePerform duties of staff when required/neededServe as a role model to others instilling a positive attitude in employeesWrite reports for accidents or other incidents such as when employees or customers are hurt within the store premises and process according to company proceduresResponsible for dealing with emergencies, crises, and any problems that arise during the day in the storeDevelop and train future leaders and is responsible for making sure employees are trainedQUALIFICATION GUIDELINESExperienceMust have prior experience as an assistant store manager, department manager or have equivalent experienceKnowledge of :Verbal proficiency of the English language, and be able to read and write at an advanced levelComputer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.Ability to:Demonstrate leadership abilities, excellent customer service skills (written, verbal)Model excellent customer service, and hold your staff accountable for doing the sameBe able and prepared to cover breaks for other staff members when neededPlace service calls, deal with vendors and contractorsPhysical Requirements/Working Conditions:Lift grocery, bulk, produce up to 100 times per dayCarry from carts or dolly to shelves, typically less than 3 ft.Push/pull carts and dolly, electric pallet jackStand and walk frequently & bend/twist oftenLift up to 50 lbs. oftenSpecial Requirements:Must be available to work various shifts as neededMust be available to work at all store locations as neededThis job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.
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