Expeditors International
Distribution Customer Service Lead
Expeditors International, Washington, District of Columbia, us, 20022
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job Description
Scope of PositionLead day to day customer service activity by upholding accountability and excellence for distribution and drive efficiencies and process improvements. Work hand in hand with operations leads to ensure that customer service team is meeting needs of our customers.Major Duties and ResponsibilitiesOversee the processing of distribution receipts and shipments per Operational Standards Process manualDrive implementation of workflow and exception management – hold team accountable to a clean workflowOversee any branch/product DBO or GBO rollouts and actively engage in efficiency projectsDrive effective customer service for all distribution accounts and mentor team to strive for best in class customer serviceTrain peers as needed and oversee assigned staff per organization chartBe a driving force for the Distribution team in setting the standard for operational excellence and quality customer serviceAudit files – spot check areas of concern on an ongoing basisMonitor diligent notes on all hold items and returnsRun metric reports, including Power BI Dashboards to trend and report on metricsBilling management, EDI efficienciesMentor team and develop Up & ComersDrive daily huddles and meetings with staffSupport Sales initiatives as needed and help to develop leadsIntegrate processes with warehouse day and night staff and strive for synergies within all productsSupport for inventory management and oversightAny other function deemed necessary by ManagerQualifications
Preferred 4 year college degree1-2 years of Distribution and warehousing experienceMust be able to stand or sit for prolonged periods (50% of the time)The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Fully proficient with various software applications (i.e. mainframe systems: Outlook, MS Word, MS Excel) preferably with a base knowledge of inventory controlStrong work ethic, attention to detail and positive attitudeDisplay ability to work independently with minimal supervisionAdditional Information
Expeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development Program
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Scope of PositionLead day to day customer service activity by upholding accountability and excellence for distribution and drive efficiencies and process improvements. Work hand in hand with operations leads to ensure that customer service team is meeting needs of our customers.Major Duties and ResponsibilitiesOversee the processing of distribution receipts and shipments per Operational Standards Process manualDrive implementation of workflow and exception management – hold team accountable to a clean workflowOversee any branch/product DBO or GBO rollouts and actively engage in efficiency projectsDrive effective customer service for all distribution accounts and mentor team to strive for best in class customer serviceTrain peers as needed and oversee assigned staff per organization chartBe a driving force for the Distribution team in setting the standard for operational excellence and quality customer serviceAudit files – spot check areas of concern on an ongoing basisMonitor diligent notes on all hold items and returnsRun metric reports, including Power BI Dashboards to trend and report on metricsBilling management, EDI efficienciesMentor team and develop Up & ComersDrive daily huddles and meetings with staffSupport Sales initiatives as needed and help to develop leadsIntegrate processes with warehouse day and night staff and strive for synergies within all productsSupport for inventory management and oversightAny other function deemed necessary by ManagerQualifications
Preferred 4 year college degree1-2 years of Distribution and warehousing experienceMust be able to stand or sit for prolonged periods (50% of the time)The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Fully proficient with various software applications (i.e. mainframe systems: Outlook, MS Word, MS Excel) preferably with a base knowledge of inventory controlStrong work ethic, attention to detail and positive attitudeDisplay ability to work independently with minimal supervisionAdditional Information
Expeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development Program
#J-18808-Ljbffr