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TikTok

Senior Product Strategy & Operations Lead - TikTok Shop Data Products

TikTok, Seattle, Washington, us, 98127


ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.About the teamOur Product Solutions and Operations team (PSO) are passionate about building together an eCommerce Ecosystem that is innovative, secure and intuitive for our users. We drive our Data SaaS products for sellers, creators, partners and internal ops, enabling users to leverage our data products to identify performance issues, generate insights and take optimization.ResponsibilitiesConduct extensive quantitative and qualitative market studies to gather deep insights into purchasing and content-consumption behavior of end-users, business practices and preferences of merchants, creators, MCN agencies, service providers and other roles in social content-based Commerce.Be responsible for managing input and feedback from various types of users (end-users, merchants, creators, employees).Partner with the product management team to devise product strategy to ensure long term vision and success for the product.Based on market studies and user feedback, work together with Product Managers to define product requirements, including business and product objective, business & market requirements, operational support requirements, etc.Combine ROI analysis, dependency analysis and other techniques to prioritize the product requirements.Participate in the product development lifecycle, review various artifacts to ensure quality. Plan, orchestrate and execute go-to-market activities including: product documentation and various other contents, target audience activation plan by segment, and operational support tools.Co-lead user acceptance testing to ensure product quality and optimal user experience prior to product launch, and analyze the outputs.Monitor key performance indicators and other product metrics, conducts gap analysis, devises and implements improvement plans.Lead a team of Product Strategy and Operations individuals and be responsible for their growth and success.QualificationsBachelor's degree required. Master degree in related fields (Computer science, MBA) preferred.5 years' working experience in the internet industry. E-commerce marketplace experience is preferred.Great communicator & team-worker. Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving.Love content & enjoy shopping.Prior experience with leading or managing teams.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com.Job InformationThe base salary range for this position in the selected city is $141360 - $275652 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account (HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care.Our time off and leave plans are:

10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates:Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;Exercising sound judgment.

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