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Big Brand Tire & Service

Tier 1 Desktop Support Technician

Big Brand Tire & Service, Moorpark, California, us, 93020


Job Description:We are seeking a skilledITDesktopSupportTechnician to join our team. The ideal candidate will possess a strongtechnicalbackground, excellent problem-solving skills, and a passion for providing exceptional customerservice. As anITDesktopSupportTechnician, you will be responsible for providingtechnicalassistance andsupportto our employees, ensuring their technology needs are met efficiently and effectively.

Responsibilities:·Providetechnicalsupportto end-users via phone, email, remotesupport, and in-person.·Responding to tickets through our ticketing system.·Troubleshoot and resolve hardware and software issues fordesktops, POS systems, voip phones, laptops, printers, and other peripherals.·Install, configure, and maintaindesktopoperating systems and software applications.·Set up and configure new user accounts and equipment.·Performdesktopadministration tasks across hundreds of devices.·Collaborate with otherITteam members to escalate and resolve complex issues.·Perform hardware and software upgrades as needed.·Maintain accurate documentation ofITsystems, processes, and procedures.·Assist withITprojects and initiatives as assigned.·Manage andsupportour AV Conference Rooms.

Requirements:·Degree in computer science, Information Technology, or related field preferred.·ITcertifications such as CompTIA A+, Network +, Security +, Microsoft 365 Certified: Endpoint Administrator Associate, or similar are a plus.·Proven experience in aDesktopSupportTechnician role providing Level 1-3support, preferably in a corporate environment in a fast-paced environmentsupportingend-users.·Strong knowledge of Windows operating systems and Office 365 or Google Workspace.·Experience with Active Directory, Azure Active Directory, Exchange Admin Center, SharePoint Admin Center, 365 Admin Center, and network troubleshooting.·Excellent troubleshooting and problem-solving skills.·Ability to effectively prioritize and manage multiple tasks in a fast-paced environment with unforeseeable requests.·Strong interpersonal and communication skills, with a focus on delivering exceptional customerservice.·Experience with MDM, creating configuration profiles, security policies, automations, and PowerShell scripts.·Demonstrated expertise in researching and testing new solutions that involves reading documentation, instructions, KB articles or escalating to Vendors for further resolution.

Big Brand Tire & Service is a one-stop tire and automotive repair service center that has been in business for over 50 years. With stores across CA, AZ, CO, NV, TX and growing fast, we strive to maintain that family feel, because that’s how it all started. We keep our customers moving, and we keep our employees moving too! We are all about investing in our hardworking, dedicated team members and pride ourselves on promoting from within. We can help you develop your skills, and in turn, you can help us grow!

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