VyStar Credit Union
VP, IT Network and Communications
VyStar Credit Union, Jacksonville, Florida, United States, 32290
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to all full and part-time employees. Part-time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
VP, IT Network and CommunicationsUnder the direction of the SVP, Infrastructure & Cloud Engineering, the Vice President of IT Network and Voice Technology is responsible for the analysis, design, planning, implementation, and maintenance of all facets of the infrastructure network and communications team at VyStar including data network communication infrastructure, voice and telecom communications infrastructure, audio/video infrastructure, and related services.
The Vice President of IT Network and Voice Technology plans, leads, coordinates, and directs all daily operational activities of these teams and provides direction and solutions that enhance mission-critical services to enable data center, branch, ATM, contact center, and online and mobile banking delivery channels ensuring world-class financial services to our members.
This role requires a mix of broad technical knowledge, project management experience, strong analytic skills, a strategic vision to transform and drive innovative solutions, and a track record of delivering results. Qualified candidates will have strong technical leadership and storytelling skills to build rapport with technology and business partners.
Essential Job Functions
Works in close collaboration with VyStar leadership and senior colleagues, establishing and maintaining network and communications infrastructure strategy and path that aligns with industry-wide best practices.
Deep technology understanding in network and communications space and ability to engage in detailed problem-solving.
Look for transformative and innovative solutions for network and communications space.
Ensure compliance with defined security standards and quality benchmarks via security architecture and procedures.
Establish and periodically review processes and metrics for defining performance and ensuring optimal levels.
Create and drive the vision, mission, and purpose for your teams, signing off on the KPIs necessary to meet business needs.
Ensure appropriate stakeholder engagement.
Facilitate the development of the accountability action chain, establishing continuous improvement opportunities.
Create and implement IT policies and procedures that enable strong security and risk-management capabilities.
Explore new technologies and software as appropriate and in conjunction with the vision of the SVP, Infrastructure & Cloud Engineering.
Oversee the design and implementation of ongoing support of data and voice/telecom and AV infrastructure within VyStar.
Ensure consistency and maintainability of existing infrastructure environments through well-documented standards.
Partner closely with the technical support team in gathering consumer feedback and developing insights to improve IT services.
Review and assess the effectiveness of existing network, communications, and AV infrastructure.
Improve efficiency and ensure service availability that meets service level agreements.
Establish operational and capital budgets to address departmental needs.
Track annual departmental expenditures and direct financial needs in conjunction with Finance.
Ensure team engagement in company strategy, goals, and purpose through regular communication.
Build a team culture that embraces change and seeks continuous improvements.
Manage team performance, agreeing on clear goals and targets, providing feedback and motivation.
Enable the development of individual team members through training opportunities and coaching.
Serve as a thought partner for senior technical leaders, advising on company strategy and projects.
Provide oversight of the entire network and communications infrastructure ensuring proper configuration and monitoring.
Coordinate the resolution of operational issues and provide leadership on exceptional problems.
Negotiate technology contracts and manage vendor relationships.
Accountable for delivering VyStar’s portfolio of infrastructure projects within defined scope, time, and cost requirements.
Build relationships and collaborate with department and business unit leaders regularly.
Perform other duties as assigned.
Job Qualifications
Experience building, scaling & monitoring network and communications infrastructure for highly-available SaaS, IaaS, and data center-based applications.
Familiarity with Cloud infrastructure & network connectivity specifically Azure or AWS voice systems.
Experience with Cisco network architectures including ACI software-defined networking.
Experience with on-premises and cloud-based voice/telecom systems, preferably Avaya.
Experience with enterprise contact center enablement and support technologies.
Experience supporting large enterprise Audio Video implementations.
Familiarity with enterprise-class security standards.
Strong leadership and team-building skills.
Strong negotiation skills with business and technical groups.
Excellent communication and presentation skills.
Superior analytical and critical thinking skills.
Excellent verbal and written communication skills.
Superb project management and organization skills.
Financial services experience is highly desired.
Education and Experience
Bachelor’s degree in Engineering, Computer Science, or a related discipline; Master’s degree or MBA is highly desirable.
10+ years of progressive IT leadership experience.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
#J-18808-Ljbffr
We encourage you to become a part of VyStar Credit Union's family of employees.
VP, IT Network and CommunicationsUnder the direction of the SVP, Infrastructure & Cloud Engineering, the Vice President of IT Network and Voice Technology is responsible for the analysis, design, planning, implementation, and maintenance of all facets of the infrastructure network and communications team at VyStar including data network communication infrastructure, voice and telecom communications infrastructure, audio/video infrastructure, and related services.
The Vice President of IT Network and Voice Technology plans, leads, coordinates, and directs all daily operational activities of these teams and provides direction and solutions that enhance mission-critical services to enable data center, branch, ATM, contact center, and online and mobile banking delivery channels ensuring world-class financial services to our members.
This role requires a mix of broad technical knowledge, project management experience, strong analytic skills, a strategic vision to transform and drive innovative solutions, and a track record of delivering results. Qualified candidates will have strong technical leadership and storytelling skills to build rapport with technology and business partners.
Essential Job Functions
Works in close collaboration with VyStar leadership and senior colleagues, establishing and maintaining network and communications infrastructure strategy and path that aligns with industry-wide best practices.
Deep technology understanding in network and communications space and ability to engage in detailed problem-solving.
Look for transformative and innovative solutions for network and communications space.
Ensure compliance with defined security standards and quality benchmarks via security architecture and procedures.
Establish and periodically review processes and metrics for defining performance and ensuring optimal levels.
Create and drive the vision, mission, and purpose for your teams, signing off on the KPIs necessary to meet business needs.
Ensure appropriate stakeholder engagement.
Facilitate the development of the accountability action chain, establishing continuous improvement opportunities.
Create and implement IT policies and procedures that enable strong security and risk-management capabilities.
Explore new technologies and software as appropriate and in conjunction with the vision of the SVP, Infrastructure & Cloud Engineering.
Oversee the design and implementation of ongoing support of data and voice/telecom and AV infrastructure within VyStar.
Ensure consistency and maintainability of existing infrastructure environments through well-documented standards.
Partner closely with the technical support team in gathering consumer feedback and developing insights to improve IT services.
Review and assess the effectiveness of existing network, communications, and AV infrastructure.
Improve efficiency and ensure service availability that meets service level agreements.
Establish operational and capital budgets to address departmental needs.
Track annual departmental expenditures and direct financial needs in conjunction with Finance.
Ensure team engagement in company strategy, goals, and purpose through regular communication.
Build a team culture that embraces change and seeks continuous improvements.
Manage team performance, agreeing on clear goals and targets, providing feedback and motivation.
Enable the development of individual team members through training opportunities and coaching.
Serve as a thought partner for senior technical leaders, advising on company strategy and projects.
Provide oversight of the entire network and communications infrastructure ensuring proper configuration and monitoring.
Coordinate the resolution of operational issues and provide leadership on exceptional problems.
Negotiate technology contracts and manage vendor relationships.
Accountable for delivering VyStar’s portfolio of infrastructure projects within defined scope, time, and cost requirements.
Build relationships and collaborate with department and business unit leaders regularly.
Perform other duties as assigned.
Job Qualifications
Experience building, scaling & monitoring network and communications infrastructure for highly-available SaaS, IaaS, and data center-based applications.
Familiarity with Cloud infrastructure & network connectivity specifically Azure or AWS voice systems.
Experience with Cisco network architectures including ACI software-defined networking.
Experience with on-premises and cloud-based voice/telecom systems, preferably Avaya.
Experience with enterprise contact center enablement and support technologies.
Experience supporting large enterprise Audio Video implementations.
Familiarity with enterprise-class security standards.
Strong leadership and team-building skills.
Strong negotiation skills with business and technical groups.
Excellent communication and presentation skills.
Superior analytical and critical thinking skills.
Excellent verbal and written communication skills.
Superb project management and organization skills.
Financial services experience is highly desired.
Education and Experience
Bachelor’s degree in Engineering, Computer Science, or a related discipline; Master’s degree or MBA is highly desirable.
10+ years of progressive IT leadership experience.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
#J-18808-Ljbffr