ICE - Intercontinental Exchange
Senior Engineer, Data Center Operations
ICE - Intercontinental Exchange, Chicago, Illinois, United States, 60290
Overview
Job PurposeThe Senior Data Center Operations Engineer (SDCOE) is primarily responsible for ensuring that all activities carried out in the Data Center & Access Center conform to Data Center Procedures and industry best practices.The SDCOE will carry out Data Center works as directed; these works could be project-based or tasks received via incident management or workflow management tools. In all cases, the SDCOE will ensure that Change Control rules are followed and support documentation is appropriate and correct.The role will also be responsible for advising and instructing Operations Engineers as required and offering guidance on installation practices and fault finding as needed, on-site management of colocation clients and third parties, ensuring security processes are followed and maintained, ensuring all work activity is captured and updates entered into the Data Center management tool, or into the workflow management/incident management tool, Service Now.The SDCOE will also support and execute Data Center capacity management for cables and hardware on behalf of the Data Center Engineering & Operations team such that each item is recorded in a central database/spreadsheet with details on configuration item type (e.g. hardware manufacturer, model, specification), location, associated project, purchase order, and total number of items available. This will be done for ICE and ICE colocation customers.ResponsibilitiesSupport the Data Center Engineers and act as an escalation point for the Team.Maintain access control lists and check access reports daily.Maintain the ‘process and procedure’ documentation relating to all aspects of Data Center operations.Ensure up-to-date shift logs are kept at all times.Provide holiday and sickness cover at short notice and be flexible in their working patterns to maintain SLA’s.Installation, relocation, and recovery of Network, Server, and Storage hardware to manufacturer standards and industry best practices.Repair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment.Execution of all work to Data Center work process & procedure.Manage the goods in/out process for individual site storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.Manage asset record updates, tracking, and placing assets according to their location and status (deployed, ceased, etc.).Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.Ensure recorded details of all hardware installations, moves, or changes are correct.Ensure that all records are updated following any installations, moves, or changes.Control Data Center stocks (copper/fibre patch leads, patch panels, connectors, etc.) and report appropriately.Regularly audit the Data Centers & Data Center records.Produce reports on Daily & Monthly activity.Knowledge and ExperienceExperience supervising a team of Data Center Engineers.Proactive and flexible with the ability to work either as part of a team or as an individual.Effective written and verbal communication at all levels.Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications:Certified Data Center Technician CDCTPHP Accredited Platform SpecialistSystimax Installation & Maintenance ND3361Corning NPI Membership5+ years’ experience working in Data Center environments.Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Nokia, Ciena, Cisco, Juniper, and Arista.Understanding of IP networks.Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes.Good experience using Microsoft Office and CRM databases.Ability to prioritize effectively.Ability to manage 3rd party contract staff/companies working within the DC.Strong attention to detail.Desire to learn and progress within the organization.Excellent time management skills.ScheduleThis role is on-site in our Chicago, IL office.#LI-JM1Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
#J-18808-Ljbffr
Job PurposeThe Senior Data Center Operations Engineer (SDCOE) is primarily responsible for ensuring that all activities carried out in the Data Center & Access Center conform to Data Center Procedures and industry best practices.The SDCOE will carry out Data Center works as directed; these works could be project-based or tasks received via incident management or workflow management tools. In all cases, the SDCOE will ensure that Change Control rules are followed and support documentation is appropriate and correct.The role will also be responsible for advising and instructing Operations Engineers as required and offering guidance on installation practices and fault finding as needed, on-site management of colocation clients and third parties, ensuring security processes are followed and maintained, ensuring all work activity is captured and updates entered into the Data Center management tool, or into the workflow management/incident management tool, Service Now.The SDCOE will also support and execute Data Center capacity management for cables and hardware on behalf of the Data Center Engineering & Operations team such that each item is recorded in a central database/spreadsheet with details on configuration item type (e.g. hardware manufacturer, model, specification), location, associated project, purchase order, and total number of items available. This will be done for ICE and ICE colocation customers.ResponsibilitiesSupport the Data Center Engineers and act as an escalation point for the Team.Maintain access control lists and check access reports daily.Maintain the ‘process and procedure’ documentation relating to all aspects of Data Center operations.Ensure up-to-date shift logs are kept at all times.Provide holiday and sickness cover at short notice and be flexible in their working patterns to maintain SLA’s.Installation, relocation, and recovery of Network, Server, and Storage hardware to manufacturer standards and industry best practices.Repair of hardware to major component level (e.g. hard disk, NIC card, memory) across a broad range of vendor equipment.Execution of all work to Data Center work process & procedure.Manage the goods in/out process for individual site storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.Manage asset record updates, tracking, and placing assets according to their location and status (deployed, ceased, etc.).Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.Ensure recorded details of all hardware installations, moves, or changes are correct.Ensure that all records are updated following any installations, moves, or changes.Control Data Center stocks (copper/fibre patch leads, patch panels, connectors, etc.) and report appropriately.Regularly audit the Data Centers & Data Center records.Produce reports on Daily & Monthly activity.Knowledge and ExperienceExperience supervising a team of Data Center Engineers.Proactive and flexible with the ability to work either as part of a team or as an individual.Effective written and verbal communication at all levels.Experience of hardware manufacturer installation standards and knowledge of copper and fibre cabling installations and standards, with preference given to the following qualifications:Certified Data Center Technician CDCTPHP Accredited Platform SpecialistSystimax Installation & Maintenance ND3361Corning NPI Membership5+ years’ experience working in Data Center environments.Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Nokia, Ciena, Cisco, Juniper, and Arista.Understanding of IP networks.Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes.Good experience using Microsoft Office and CRM databases.Ability to prioritize effectively.Ability to manage 3rd party contract staff/companies working within the DC.Strong attention to detail.Desire to learn and progress within the organization.Excellent time management skills.ScheduleThis role is on-site in our Chicago, IL office.#LI-JM1Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
#J-18808-Ljbffr