Microsoft

As a

Data Center Technician (DCT) , you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.Responsibilities

Datacenter OperationsCompletes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on challenging or complex tickets.Service DeliveryDevelops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management.Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption.Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed.Managing ServiceMaintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians.Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work.Physical RequirementsOccasional climbing of ladders.Frequent climbing of stairs and/or ramps.Prolonged standing.Occasional lifting 50lbs. / 22.5kg.Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.Normal visual acuity (near, far and peripheral with correction).Normal color vision for electrical work.Other:Embody our culture and valuesQualifications

Required Qualifications:High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Citizenship Verification:

This position requires verification of citizenship due to citizenship-based legal restrictions.Criminal Justice Information Services : This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies and across multiple states.Preferred Qualifications:High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.Data Center Technicians ATR-B - The typical base pay range for this role across the U.S. is USD $21.88 - $35.91 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $30.58 - $39.86 per hour.Microsoft will accept applications and processes offers for these roles on an ongoing basis.Microsoft is an equal opportunity employer.#J-18808-Ljbffr