TRANSPORTATION SERVICES MANAGER- CCH

LOCATION: PROVIDENT HOSPITALDEPARTMENT: IN-PATIENT TRANSPORTATIONSHIFT: 8:00 AM-4:00PMJob SummaryThe Transportation Services Manager is responsible for managing the activities of transportation supervisors, patient transporters, and dispatchers supporting transportation and morgue services locations throughout Cook County Health (CCH). Manages patient satisfaction survey process and addresses patient issues. Monitors staff by conducting routine inspections overseeing preventable maintenance and repairs of equipment.General Administrative ResponsibilitiesCollective BargainingReview applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals.Participate in collective bargaining negotiations, caucus discussions, and working meetings.DisciplineDocument, recommend, and effectuate discipline at all levels.Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements.Initiate, authorize, and complete disciplinary action pursuant to CCH system rules, policies, procedures, and provisions of applicable collective bargaining agreements.SupervisionDirect and effectuate CCH management policies and practices.Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements.ManagementContribute to the management of CCH staff and CCH's systemic development and success.Discuss and develop CCH system policies and procedures.Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary: hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct, or discipline employees pursuant to applicable Collective Bargaining Agreements.Work with Labor Relations to discern past practice when necessary.Typical DutiesPlans and directs the patient transportation services for CCH.Interviews, hires, and trains transportation support staff.Conducts performance evaluations, provides feedback, and takes corrective action as necessary to facilitate desired results.Identifies and develops mutual QPIs (Quality Performance Indicators) and reports results.Trains and educates staff on the tools necessary to transport patients in a safe and customer service-oriented manner, emphasizing care and caution.Manages staff adherence to Health Insurance Portability and Accountability Act (HIPAA) guidelines.Schedules work assignments and shifts for dispatch and patient transporters.Maintains a safe, secure, and healthy work environment by ensuring staff compliance with policies and procedures.Communicates with clinical staff to address any concerns.Evaluates and implements improvements to existing processes and makes recommendations to improve response system services.Ensures personnel resources and equipment are available to effectively execute work objectives as scheduled.Provides in-service training to changes or updates in policies and procedures.Monitors staff by conducting routine inspections overseeing preventable maintenance and repairs of equipment including cleaning and disinfecting of wheelchairs, gurneys, etc.Works to build relationships between dispatchers and patient transporters.Collects, analyzes, and summarizes reports to identify trends in transportation services.Assists in the oversight of operational expenses and prepares budget analysis by comparing revenue and experience to explain budget variances.Performs other duties as assigned.

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