UMMA Clinic
eClinicalWorks (eCW) Trainer & Quality Support Specialist
UMMA Clinic, Los Angeles, California, United States, 90079
eClinicalWorks (eCW) Trainer & Quality Support Specialist
Full Time, Los Angeles, CA, US30+ days ago, Requisition ID: 1200Salary Range: $75,000.00 To $85,000.00 AnnuallyStarting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.SUMMARYThe responsibilities of this position include managing and leading projects involving the Electronic Health Records (EHR) system eClinicalWorks, as well as troubleshooting issues, driving system improvements, and performing optimization tasks to ensure a healthy and operational mission-critical system. The incumbent will work closely with providers, clinical staff, and management across all clinics to ensure that our software system and technologies meet the demands and enhance physician productivity and patient experience needs. This role requires effective communication and collaboration to sustain the synergy within the Health IT team – vital to a high-performance team. This is a highly visible role where you will be working with a diversity of employees and clients (customers) within a dynamic and challenging environment.ESSENTIAL DUTIESBuilding and managing relationships with our Super Users, Champions, Care Coordinators, and Medical Leadership Team to understand and improve clinical workflows.Onboarding support of Clinical staff and other eCW users upon hire.Facilitate development of system builds to standardize delivery of care.Participating in troubleshooting tasks and projects involving labs, Health Information Exchanges (HIE), immunization registries, and others.Technical support for Scribe, HEDIS and UDS reporting, Care Gap Analysis, Population Health management, Chronic Care management, HCC/RAF modules, and others when implemented.Develop, prepare, and lead training sessions in a virtual environment, group, and one-on-one settings.Create and maintain learning curriculum for new staff and develop ongoing educational content for existing staff to maximize system utilization.Work with business and operations leadership to coordinate and execute communications around technology and workflow changes.Contribute to the development of e-learnings, quick tips, How To’s, and other “Just In Time” training content.Document, communicate, and help to resolve feedback, questions, and enhancement requests along with other operations staff.Provide on-site support to new providers and clinical staff.Escalating risks and issues as appropriate to the project sponsor and/or the external partner.Assisting in identification of opportunities for process and quality improvement both internally to eCW and in patient flow or clinic operations.Attends training and conferences for eCW, and all other applicable trainings as directed by supervisor.Attends meetings as required for updates and as directed by supervisor.Performs testing for new implementations, patches being applied, and upgrades being performed as directed by supervisor.Other duties as assigned.QUALIFICATIONS/ POSITION REQUIREMENTSThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.Successful completion and acceptable results of post-offer physical examination, drug screening, and criminal background check.Requirements for vaccinations and preventative testing: Influenza, TB, Covid-19.EDUCATION/EXPERIENCE / KNOWLEDGE:To perform effectively in this position, the incumbent must have:Bachelor's degree preferred, or an equivalent combination of certification(s), education, and experience will be considered. eClinicalWorks or other similar electronic health record super-user certification, training, or designation preferred.Must have minimum two years EMR experience, preferably with eCW (eClinicalWorks).PMS- Practice Management System (Preferred).Employees are responsible for maintaining education as required by job function.Experience with troubleshooting and resolving EHR issues, while managing projects (multi-tasking) in a fast-paced, dynamic working environment required.Knowledge of front and back-office operations and functions of EHR systems including patient intake, appointment scheduling, provider charting, labs, referrals, and others required.Ability to work independently and take initiative on assigned key Health IT directives required.Understanding of general HIPAA privacy (employee and customer) required.Ability to effectively communicate, close loops, and collaborate with Management (including Sr. Management) and other staff which include a spectrum of diverse customers required.Effectively interfaces with other various departments to achieve department and organizational goals required.Experience managing major EHR projects from design and test to implementation and post-completion preferred.Working knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint preferred.Experience with change management, workflow documentation, and other administrative functions preferred.Previous experience working in an outpatient clinic or doctor’s office is preferred.Previous experience working for a FQHC preferred.Understanding of meeting measures and other federal/state incentivized programs preferred.Ability to design and develop solutions including data management within eCW while working closely with vendors and stakeholders for successful implementation.Experience with eCW maintenance and administration, keeping the EHR system updated, organized, and secure.
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Full Time, Los Angeles, CA, US30+ days ago, Requisition ID: 1200Salary Range: $75,000.00 To $85,000.00 AnnuallyStarting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.SUMMARYThe responsibilities of this position include managing and leading projects involving the Electronic Health Records (EHR) system eClinicalWorks, as well as troubleshooting issues, driving system improvements, and performing optimization tasks to ensure a healthy and operational mission-critical system. The incumbent will work closely with providers, clinical staff, and management across all clinics to ensure that our software system and technologies meet the demands and enhance physician productivity and patient experience needs. This role requires effective communication and collaboration to sustain the synergy within the Health IT team – vital to a high-performance team. This is a highly visible role where you will be working with a diversity of employees and clients (customers) within a dynamic and challenging environment.ESSENTIAL DUTIESBuilding and managing relationships with our Super Users, Champions, Care Coordinators, and Medical Leadership Team to understand and improve clinical workflows.Onboarding support of Clinical staff and other eCW users upon hire.Facilitate development of system builds to standardize delivery of care.Participating in troubleshooting tasks and projects involving labs, Health Information Exchanges (HIE), immunization registries, and others.Technical support for Scribe, HEDIS and UDS reporting, Care Gap Analysis, Population Health management, Chronic Care management, HCC/RAF modules, and others when implemented.Develop, prepare, and lead training sessions in a virtual environment, group, and one-on-one settings.Create and maintain learning curriculum for new staff and develop ongoing educational content for existing staff to maximize system utilization.Work with business and operations leadership to coordinate and execute communications around technology and workflow changes.Contribute to the development of e-learnings, quick tips, How To’s, and other “Just In Time” training content.Document, communicate, and help to resolve feedback, questions, and enhancement requests along with other operations staff.Provide on-site support to new providers and clinical staff.Escalating risks and issues as appropriate to the project sponsor and/or the external partner.Assisting in identification of opportunities for process and quality improvement both internally to eCW and in patient flow or clinic operations.Attends training and conferences for eCW, and all other applicable trainings as directed by supervisor.Attends meetings as required for updates and as directed by supervisor.Performs testing for new implementations, patches being applied, and upgrades being performed as directed by supervisor.Other duties as assigned.QUALIFICATIONS/ POSITION REQUIREMENTSThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.Successful completion and acceptable results of post-offer physical examination, drug screening, and criminal background check.Requirements for vaccinations and preventative testing: Influenza, TB, Covid-19.EDUCATION/EXPERIENCE / KNOWLEDGE:To perform effectively in this position, the incumbent must have:Bachelor's degree preferred, or an equivalent combination of certification(s), education, and experience will be considered. eClinicalWorks or other similar electronic health record super-user certification, training, or designation preferred.Must have minimum two years EMR experience, preferably with eCW (eClinicalWorks).PMS- Practice Management System (Preferred).Employees are responsible for maintaining education as required by job function.Experience with troubleshooting and resolving EHR issues, while managing projects (multi-tasking) in a fast-paced, dynamic working environment required.Knowledge of front and back-office operations and functions of EHR systems including patient intake, appointment scheduling, provider charting, labs, referrals, and others required.Ability to work independently and take initiative on assigned key Health IT directives required.Understanding of general HIPAA privacy (employee and customer) required.Ability to effectively communicate, close loops, and collaborate with Management (including Sr. Management) and other staff which include a spectrum of diverse customers required.Effectively interfaces with other various departments to achieve department and organizational goals required.Experience managing major EHR projects from design and test to implementation and post-completion preferred.Working knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint preferred.Experience with change management, workflow documentation, and other administrative functions preferred.Previous experience working in an outpatient clinic or doctor’s office is preferred.Previous experience working for a FQHC preferred.Understanding of meeting measures and other federal/state incentivized programs preferred.Ability to design and develop solutions including data management within eCW while working closely with vendors and stakeholders for successful implementation.Experience with eCW maintenance and administration, keeping the EHR system updated, organized, and secure.
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