JPMorgan Chase
Experience Research Vice President
JPMorgan Chase, Plano, Texas, us, 75086
Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning and bring your thought leadership and expertise to the team.
As an Experience Research Vice President on the Component Platforms team within our Customer Acquisition and Marketing Platforms space ,
you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job responsibilities
Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Preferred qualifications, capabilities, and skills
Accessibility knowledge
Design system knowledge
Traditional user experience / usability best practices for UI and component libraries
#J-18808-Ljbffr
As an Experience Research Vice President on the Component Platforms team within our Customer Acquisition and Marketing Platforms space ,
you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job responsibilities
Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Preferred qualifications, capabilities, and skills
Accessibility knowledge
Design system knowledge
Traditional user experience / usability best practices for UI and component libraries
#J-18808-Ljbffr