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Amazon

Sr Customer Solutions Manager, Strategic Accounts

Amazon, San Jose, California, United States, 95199


Sr Customer Solutions Manager, Strategic Accounts

Job ID: 2704798 | Amazon Web Services, Inc.We are seeking a Sr. Customer Solutions Manager (CSM) to join our global Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.Our team is committed to helping enterprise technology customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers.If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you.You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. You will manage cadence by leading the reporting and tracking functions along the way.Must be able/willing to travel 20-30% (some global but primarily specific to the Bay Area). When not prioritizing customer facing interactions, our teams are prioritizing in-office collaboration. This role can be based out of Palo Alto, Santa Clara, San Jose, or San Francisco.Key Job Responsibilities

You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solution Managers (CSM) are responsible for four focus areas:Accelerating AWS Adoption through Delivery and ExecutionIdentify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities.Customer Enablement: Serve as the customer’s cloud journey coach and be the voice of the customer within AWS.Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS.These interconnected focus areas will enable CSMs to effectively drive cloud adoption, pursue strategic growth opportunities, and empower customer success.BASIC QUALIFICATIONS

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.- Bachelor's degree in science, technology, engineering, math, business or equivalent.PREFERRED QUALIFICATIONS

- PMP certification, or SCRUM/Agile, SAFe certification.- Experience implementing cloud services including migrations and modernization projects or similar.- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Posted:

September 13, 2024

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