Senior Account Manager *Remote with occasional travel*

Providence Senior Account Manager *Remote with occasional travel* OregonReqID: 322679Job Category: SalesSchedule: Full timeShift: DayDescriptionThe Senior Account Manager is responsible for maintaining and expanding relationships with both Providence ministries and external partner hospitals through the management of the Virtual Care and Digital Health (VCDH) solutions. The role serves as a liaison between VCDH caregivers, customer-partners, medical groups, and other stakeholders. The role is responsible for identifying and facilitating all VCDH meetings with regional leadership (internal and external), contracting team, clinical program managers, to ultimately maintain, strengthen, and grow the footprint of VCDH services. This position monitors contract performance and supports regions in developing action plans needed to achieve clinical and financial objectives through the growth and adoption of digital health programs and solutions.Key ResponsibilitiesCustomer Relationship Management: Build and maintain strong consultative partnerships with customers, understanding their needs and providing appropriate solutions.Strategic Planning: Develop and execute account strategies to maximize customer satisfaction while retaining and growing within existing customer base.Collaboration: Work closely with cross-functional teams, including project management, clinical support, operations, tech and marketing to deliver seamless service and support to customers.Performance Monitoring: Analyze account performance metrics and customer feedback to identify areas for improvement, growth and product development.Market Knowledge: Stay informed about industry trends, competitor activities, and regulatory changes to advise customers effectively.Problem Resolution: Address customer concerns promptly and effectively, serving as the primary point of contact for any business related issues.Data Management: Regularly update CRM tool and maintain reports on account status, performance, and strategic initiatives for management.Skills & AbilitiesExcellent communication, negotiation, and consultative skills.Proficiency in CRM software and MS Office.Excellent problem-solving and decision-making abilities.Ability to work effectively in a fast-paced, dynamic environment.Required Qualifications:Bachelor's Degree in Healthcare related field or equivalent combination of education and experience6 years of Account Management or Project Management experience4 years of experience leading the strategic direction for projects and developing project plansPreferred Qualifications:Master's Degree in Healthcare related field5 years of experience in healthcare organization working with clinical, administrative leaders.Salary Range by Location:AK: Anchorage: Min: $44.24, Max: $70.03California: Humboldt: Min: $46.11, Max: $73.00California: All Northern California - Except Humboldt: Min: $51.74, Max: $81.90California: All Southern California - Except Bakersfield: Min: $46.11, Max: $73.00California: Bakersfield: Min: $44.24, Max: $70.03Idaho: Min: $39.36, Max: $62.32New Mexico: Min: $35.62, Max: $56.38Oregon: Non-Portland Service Area: Min: $41.24, Max: $65.29Oregon: Portland Service Area: $44.24, Max: $70.03Texas: Min: $33.74, Max: $53.42Washington: Western - Except Tukwila: Min: $46.11, Max: $73.00Washington: Southwest - Olympia, Centralia & Below: $44.24, Max: $70.03Washington: Tukwila: Min: $46.11, Max: $73.00Washington: Eastern: Min: $39.36, Max: $62.32Washington: South Eastern: Min: $41.24, Max: $65.29Why Join Providence?Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

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