Encore Global
Event Technical Lead, Audio Visual - Marriott Marquis Chicago
Encore Global, Mission, Kansas, United States,
Position OverviewThe Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.Key Job ResponsibilitiesEquipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.Troubleshoot technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.Uses the equipment sheets to determine the equipment scheduled for set up and for strike.Interacts with other staff and outside vendors for equipment.Increases revenue by utilizing floor up-selling techniques.Works with clients to finalize invoices.As needed, works within Encore systems and applications.
Job QualificationsHigh school diploma required, Associate’s degree is preferred.2-3+ years of customer service or hospitality experience is preferred.2-3+ years of audio-visual experience is required.Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.A valid driver’s license is required for team members in positions that may operate Company vehicles.Additional DOT requirement may need to be met if applicable.Must be able to lift 50 lbs.Work EnvironmentHotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.Warehouse: Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.Physical RequirementsTeam members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.Occasionally:Peripheral VisionCarrying 51-100 lbs.Pushing/Pulling Over 100 lbs.Frequently:Color VisionDepth PerceptionLifting 16-50 lbs.Carrying 16-50 lbs.Pushing/Pulling 16-50 lbs. & 51-100 lbs.Continuously:Close VisionDistance VisionHearingLifting 0-15 lbs.Carrying 0-15 lbs.Pushing/Pulling 0-15 lbs.In terms of time allocation per day:0-1 hours/day: Climbing2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)4-5 hours/day: Standing, Walking, GraspingThe above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.Troubleshoot technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.Uses the equipment sheets to determine the equipment scheduled for set up and for strike.Interacts with other staff and outside vendors for equipment.Increases revenue by utilizing floor up-selling techniques.Works with clients to finalize invoices.As needed, works within Encore systems and applications.
Job QualificationsHigh school diploma required, Associate’s degree is preferred.2-3+ years of customer service or hospitality experience is preferred.2-3+ years of audio-visual experience is required.Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.A valid driver’s license is required for team members in positions that may operate Company vehicles.Additional DOT requirement may need to be met if applicable.Must be able to lift 50 lbs.Work EnvironmentHotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.Warehouse: Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.Physical RequirementsTeam members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.Occasionally:Peripheral VisionCarrying 51-100 lbs.Pushing/Pulling Over 100 lbs.Frequently:Color VisionDepth PerceptionLifting 16-50 lbs.Carrying 16-50 lbs.Pushing/Pulling 16-50 lbs. & 51-100 lbs.Continuously:Close VisionDistance VisionHearingLifting 0-15 lbs.Carrying 0-15 lbs.Pushing/Pulling 0-15 lbs.In terms of time allocation per day:0-1 hours/day: Climbing2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)4-5 hours/day: Standing, Walking, GraspingThe above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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