Boston University
SENIOR CRM ADMINISTRATOR, Information Services & Technology, Administrative Syst
Boston University, Oklahoma City, Oklahoma, United States,
SENIOR CRM ADMINISTRATOR, Information Services & Technology, Administrative Systems
Job Location
BOSTON, MA, United StatesTracking Code
24500441970925Salary Grade
Grade 51Position Type
Full-Time/RegularWant to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We're seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our IS&T Applications team is looking for a Senior CRM Administrator who will be responsible for the design, configuration, low-level app building and lead the release engineering and support of CRM/Salesforce applications. Its components and integration are used to enable Boston University's academic, administrative, Student, Alumni and ancillary processes. It is an advanced professional role that may work on multiple projects as a lead and as a subject matter expert.Position ResponsibilitiesParticipate in medium to large project teams, mostly on multiple projects, to design, configure, declarative development using Salesforce's built-in features such as custom objects, validation rules, and flows, test and release applications/components pursuant to business, architectural and/or service requirements.Participate in operational support of CRM ecosystem with Marketing-Communication and analytical-reporting based services. This includes consulting on or working on incidents, service requests, defects, enhancements, software upgrades, release update or patches, solving complex business as well as technical problems and service improvement initiatives.Lead the business application operations and participate in service management of the Salesforce platform based products for one or more assigned service offerings.Lead and contribute to innovative and investigation efforts that involve assessing new products, scaling or extending existing products to other clients or departments.Invest time learning/enhancing skills related to Salesforce, Marketing Cloud and related technologies.Required Skills
Bachelor's degree in computer science, Information Systems, or other related fields.10+ years of administration and declarative development experience either in full-time or consultant roles with implementing Sales/Service/Experience/Marketing/Analytics Clouds.Experience working with or possesses knowledge of Application and/or web development languages, libraries and code repositories/deployment tools.Experience working with Salesforce APIs, web services, Lightning platform and LWS and proficiency in SOQL.Experience implementing integrations with Salesforce with enterprise and non-enterprise systems.Demonstrated understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies.Effective oral and written communication skills along with ability to multi-task, switch priorities and be deadline focused.Advanced computer skills in the following administrative software packages: MS Word, PowerPoint, Excel, and Visio.Preferred QualificationsMaster's degree in computer science / information technology / information services or other related fields (or) equivalent experience of 7 years or more in software engineering or information technology industry.Achieved certifications of administration (Beginner and/or Advanced) in Salesforce, Marketing Cloud, and related products.Additional experience in the following will be a bonus:Previous experience in Higher Ed industryAnalytics Cloud/Tableau CRM configuration and development of data integration, and complex dashboardsMarketing and data Automation, email templates & journey creations (Salesforce Marketing Cloud formerly known as Exact Target)Implementation experience with app exchange apps such as TargetX, BlackthornBoston University offers an excellent benefits package including:Time Off: In addition to generous sick and vacation PTO, BU employees have a paid intersession break, and 13 paid holidays.Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling.Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status.
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Job Location
BOSTON, MA, United StatesTracking Code
24500441970925Salary Grade
Grade 51Position Type
Full-Time/RegularWant to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We're seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our IS&T Applications team is looking for a Senior CRM Administrator who will be responsible for the design, configuration, low-level app building and lead the release engineering and support of CRM/Salesforce applications. Its components and integration are used to enable Boston University's academic, administrative, Student, Alumni and ancillary processes. It is an advanced professional role that may work on multiple projects as a lead and as a subject matter expert.Position ResponsibilitiesParticipate in medium to large project teams, mostly on multiple projects, to design, configure, declarative development using Salesforce's built-in features such as custom objects, validation rules, and flows, test and release applications/components pursuant to business, architectural and/or service requirements.Participate in operational support of CRM ecosystem with Marketing-Communication and analytical-reporting based services. This includes consulting on or working on incidents, service requests, defects, enhancements, software upgrades, release update or patches, solving complex business as well as technical problems and service improvement initiatives.Lead the business application operations and participate in service management of the Salesforce platform based products for one or more assigned service offerings.Lead and contribute to innovative and investigation efforts that involve assessing new products, scaling or extending existing products to other clients or departments.Invest time learning/enhancing skills related to Salesforce, Marketing Cloud and related technologies.Required Skills
Bachelor's degree in computer science, Information Systems, or other related fields.10+ years of administration and declarative development experience either in full-time or consultant roles with implementing Sales/Service/Experience/Marketing/Analytics Clouds.Experience working with or possesses knowledge of Application and/or web development languages, libraries and code repositories/deployment tools.Experience working with Salesforce APIs, web services, Lightning platform and LWS and proficiency in SOQL.Experience implementing integrations with Salesforce with enterprise and non-enterprise systems.Demonstrated understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies.Effective oral and written communication skills along with ability to multi-task, switch priorities and be deadline focused.Advanced computer skills in the following administrative software packages: MS Word, PowerPoint, Excel, and Visio.Preferred QualificationsMaster's degree in computer science / information technology / information services or other related fields (or) equivalent experience of 7 years or more in software engineering or information technology industry.Achieved certifications of administration (Beginner and/or Advanced) in Salesforce, Marketing Cloud, and related products.Additional experience in the following will be a bonus:Previous experience in Higher Ed industryAnalytics Cloud/Tableau CRM configuration and development of data integration, and complex dashboardsMarketing and data Automation, email templates & journey creations (Salesforce Marketing Cloud formerly known as Exact Target)Implementation experience with app exchange apps such as TargetX, BlackthornBoston University offers an excellent benefits package including:Time Off: In addition to generous sick and vacation PTO, BU employees have a paid intersession break, and 13 paid holidays.Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling.Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status.
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